topic Re: Support types in 2023 in Everything else

Support types in 2023

riccardo2 — Thu, 19 Jan 2023 11:20:23 GMT

Hi guys,

I was considering some ISP to switch to, checking how easy is to use my own modem/router, support, community, price.

At first sight with PS it seems that:

- There isn't any chat anymore

- The only way to have support is here or by phone

Am I wrong?

Thanks

Re: Support types in 2023

jab1 — Thu, 19 Jan 2023 11:28:49 GMT

@riccardo2 Correct, or Facebook/Twitter.

Re: Support types in 2023

Mav — Thu, 19 Jan 2023 12:09:32 GMT

Moderator's note(s):

Thread moved from Broadband to Everything Else.

Re: Support types in 2023

Townman — Thu, 19 Jan 2023 14:18:46 GMT

Do not confuse accessibility with quality.

I know of providers who are easy enough to get hold of but their support is not great. The Plusnet's (aka PN) forum (unlike some) offers good support from both staff and other knowledgeable customers, the latter often at silly times of the night!

Re: Support types in 2023

riccardo2 — Thu, 19 Jan 2023 15:20:47 GMT

Thanks everybody!
Yes I know it's a good forum because I've been here for 18 months in the past.

OK so basically there is a chat as well, via twitter.... let's see... yes it's working! 🙂