topic Re: Madasafish / Freenetname Domain renewal in Everything else

Madasafish / Freenetname Domain renewal

PJGarvey — Wed, 04 Jan 2023 23:27:21 GMT

Can somebody tell me how to renew my Madasafish domain. I have done this previously for the past two years by ringing up and it was sorted the same day. Now when I phone it seems that no one can help.

Regards Peter

Re: Madasafish / Freenetname Domain renewal

Baldrick1 — Thu, 05 Jan 2023 08:26:13 GMT

Moderator's Note

This topic has been moved from Tech Help to Everything Else

Re: Madasafish / Freenetname Domain renewal

rockyd — Thu, 05 Jan 2023 09:04:52 GMT

Hello PJGarvey,

Iam having similar issues with my old freenetname/madasafish domain name which is expiring at the end of January 2023!

I raised a call with support om the 20th December to extend the registration on the domain - there has been no plusnet updates to the ticket.

I called support again yesterday, after getting transferred to 3 different areas I was advised that the domain would be extended in the next 72 hours - didnt get the assurance I needed. As this domain is used for my email address - concerned!

Currently looking at options to secure the domain if plusnet dont, An option I dont really want to go down,

Re: Madasafish / Freenetname Domain renewal

PJGarvey — Thu, 05 Jan 2023 09:27:29 GMT

Hi,

Thanks for your reply. What number did you call for support?

Re: Madasafish / Freenetname Domain renewal

rockyd — Thu, 05 Jan 2023 09:30:19 GMT

Standard support number on 0800 432 0200.

Re: Madasafish / Freenetname Domain renewal

rockyd — Thu, 05 Jan 2023 11:30:23 GMT

Looking on some other threads on this topic @Gandalf appears to have helped users with this issue. reaching out for help before the domain expires, appreciate any help with this matter,

Re: Madasafish / Freenetname Domain renewal

PJGarvey — Thu, 05 Jan 2023 14:19:14 GMT

I'm new to forums. How do I contact @Gandalf ?

Re: Madasafish / Freenetname Domain renewal

MisterW — Thu, 05 Jan 2023 14:23:59 GMT

@PJGarvey You just did!

By tagging someone in a post , they will get a notification, just like you have...

Re: Madasafish / Freenetname Domain renewal

Gandalf — Thu, 05 Jan 2023 15:41:26 GMT

@PJGarvey and @rockyd - I've raised internal tickets to NetOps for you. I'll let you know when they get back to me which should be within the next 3 working days.

Re: Madasafish / Freenetname Domain renewal

rockyd — Thu, 05 Jan 2023 15:45:15 GMT

Thanks @Gandalf . Looking forward to getting this resolved.

Re: Madasafish / Freenetname Domain renewal

PJGarvey — Fri, 06 Jan 2023 00:12:46 GMT

Thank you for your help.

Re: Madasafish / Freenetname Domain renewal

Gandalf — Fri, 06 Jan 2023 12:54:14 GMT

@PJGarvey - Your domain's been renewed until 1st December 2023.

@rockyd - The task for your domain hasn't been picked up yet but should be next week if not today.

Re: Madasafish / Freenetname Domain renewal

PJGarvey — Fri, 06 Jan 2023 13:15:22 GMT

Thank you so much. All working again now.

Really appreciate the help.

Thanks again @PJGarvey

Re: Madasafish / Freenetname Domain renewal

Gandalf — Fri, 06 Jan 2023 13:30:49 GMT

No problem at all, let us know if there's anything else you need help with and have a good weekend

Re: Madasafish / Freenetname Domain renewal

rockyd — Mon, 09 Jan 2023 09:30:26 GMT

@Gandalf Just checked and my domain still to be renewed. I'll check later today.

Re: Madasafish / Freenetname Domain renewal

Gandalf — Mon, 09 Jan 2023 16:30:44 GMT

@rockyd sorry for the delay, the task's still in the NetOps queue. The notes suggest they're waiting until a little closer to the expiry date (30th of January) before manually renewing your domain.

Re: Madasafish / Freenetname Domain renewal

rockyd — Fri, 20 Jan 2023 11:54:45 GMT

Hi @Gandalf , thanks for looking into this again for me. Do you know how close to the iminenet date these normally get renewed?

Re: Madasafish / Freenetname Domain renewal

Gandalf — Fri, 20 Jan 2023 17:55:45 GMT

It could be up to a couple of days beforehand.