topic Domain Renewal in Everything else

Domain Renewal

PatNunn — Mon, 21 Nov 2022 17:37:00 GMT

Once again, I've got the standard "Your domain is about to expire" email and a request to call soneone in the UK which I can't because I am abroad. Usually someone comes back from Plusnet forums to say the domain is on autorenewal but I want to be sure - the threat of it being unavailable if I don't attend to the issue causes me to reach out every year just to be on the safe side.

Can someone help?

Cheers

Re: Domain Renewal

willcutforth — Wed, 23 Nov 2022 16:57:40 GMT

Hey there @patnun it should auto renew unless you have advised us not to do it. Where did the email come from?

Re: Domain Renewal

PatNunn — Fri, 25 Nov 2022 20:04:42 GMT

I think you are correct but why do we then keep getting these emails advising us to call if we want it renewed and warning that it could be deleted if we don't?

It came from Plusnet

Re: Domain Renewal

SammyM — Sat, 26 Nov 2022 19:55:30 GMT

It's basically an automated message that we can't stop and is a service notice that we can't stop.

I have passed feedback onto the relevant team as I can appreciate how frustrating this can be.

Really about this.