topic Re: rDNS change request on my static IP in Everything else

rDNS change request on my static IP

chrisn0123 — Wed, 09 Nov 2022 19:12:49 GMT

Hi there,

I used to be able to contact rDNS team to make a change, but I cannot find any way to contact now. Could I please request an rDNS change on my account? I have rDNS set with my own host/domain and would like to change it.

Thank you!

Chris

Re: rDNS change request on my static IP

chrisn0123 — Thu, 10 Nov 2022 09:56:13 GMT

Managed to call through and call handler Josh managed to sort on the phone.

Many thanks!!

Re: rDNS change request on my static IP

chrisn0123 — Sun, 13 Nov 2022 17:25:12 GMT

Well plusnet said they were doing it last wednesday and still not changed my rDNS. I'll leave until this wednesday when I get time and will phone up yet again.

Re: rDNS change request on my static IP

MatthewWheeler — Sun, 13 Nov 2022 18:32:03 GMT

Hi @chrisn0123

I'm really sorry to hear this still hasn't been done.

Can you drop me a PM with the full details so I can look into this for you?

Re: rDNS change request on my static IP

chrisn0123 — Sun, 13 Nov 2022 20:22:47 GMT

Thanks Matthew, I have sent you a DM with details.

Best wishes,

Chris

Re: rDNS change request on my static IP

chrisn0123 — Tue, 15 Nov 2022 21:32:49 GMT

Had no reply so far, will be phoning through tomorrow. Don't say you'll deal with it and then don't bother even replying. Complete waste of my time.

Re: rDNS change request on my static IP

adamwalker — Wed, 16 Nov 2022 16:21:26 GMT

Hi Chris, I'm sorry you've not heard back from us yet. It's just because we've been considerably busier than anticipated recently. I've picked this up now and will raise the request over to the right team to get your rDNS updated.

Re: rDNS change request on my static IP

chrisn0123 — Fri, 18 Nov 2022 14:13:04 GMT

Hi Adam,

Please can you look into it for me? I called again Wednesday this week and was assured it was being sorted. I can see the reverse lookup is still showing my host/domain and not set back to generic plus.net one. Was Lisa who took call this week.

It may just be on internal helpdesk for DNS team and in queue, if there no probs as long as actioned when can.

Thank you,

Chris

Re: rDNS change request on my static IP

adamwalker — Fri, 18 Nov 2022 16:23:22 GMT

Hi Chris, I'm sorry that's not been picked up yet, it's still with our net ops team so should get picked up in the next day or two.

Re: rDNS change request on my static IP

chrisn0123 — Tue, 22 Nov 2022 23:56:24 GMT

Hi Adam,

Thanks very much!! All sorted today and rDNS changed ok. Please pass my thanks on to the DNS team as well.

Best wishes,

Chris