topic Re: Can't set static IP in Everything else

Can't set static IP

mattmarchy — Wed, 02 Nov 2022 08:59:14 GMT

Hi Plusnet,

Having an issue with my account and setting my static IP. On the account page; I select "Activate your Static IP" and nothing happens and I'm still on dynamic.

Does anyone have any suggestions?

Thanks.

Re: Can't set static IP

jab1 — Wed, 02 Nov 2022 09:12:49 GMT

@mattmarchy Have you bought the static IP - a one-off £5.00 fee?

Re: Can't set static IP

MisterW — Wed, 02 Nov 2022 09:20:08 GMT

@mattmarchy I'm pretty sure that the static IP ordering/activation from the account pages is broken (and has been for some while!)

You need to wait for a staff member to come along or call customer services.

Re: Can't set static IP

mattmarchy — Wed, 02 Nov 2022 09:22:01 GMT

@jab1 I have indeed

Re: Can't set static IP

mattmarchy — Wed, 02 Nov 2022 09:22:29 GMT

@MisterW Oh okay, nice one. I'll see if they replay back on this thread or give them a call. Thanks

Re: Can't set static IP

jab1 — Wed, 02 Nov 2022 09:23:36 GMT

OK - try rebooting the Hub, or do a soft disconnect/reconnect from the Hub interface.