topic Re: Service Status not accesible in Everything else

Service Status not accesible

OldRuby — Thu, 27 Oct 2022 14:57:37 GMT

ESet anti-virus Reports that the certificate of this website has been revoked and blocks access to it.

Re: Service Status not accesible

jab1 — Thu, 27 Oct 2022 15:13:06 GMT

Do they give further details - like certificate owner/issuer/valid dates?

Re: Service Status not accesible

jab1 — Thu, 27 Oct 2022 16:17:14 GMT

@OldRuby On further checking, I see what you mean. Maybe @JonoH could help us?

If it helps, this is the resulting page detail:

Secure Connection Failed

An error occurred during a connection to plusnet.servicestatus.net. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

Re: Service Status not accesible

OldRuby — Thu, 27 Oct 2022 16:21:43 GMT

All it says is

The certificate used by this server has been marked as untrustworthy and the connection is not safe.
	Try connecting again later or from a different internet connection.

Re: Service Status not accesible

jab1 — Thu, 27 Oct 2022 16:25:35 GMT

@OldRuby I can't remember all the details, but I looked fairly deeply into the certificate status, and it appears to have been cancelled - in error or not, and by whom, I don't know. Which is why I tagged JonoH.

Re: Service Status not accesible

seebee — Thu, 27 Oct 2022 16:30:24 GMT

It is also showing as revoked by SSL labs:
https://www.ssllabs.com/ssltest/analyze.html?d=plusnet.servicestatus.net

Re: Service Status not accesible

jab1 — Thu, 27 Oct 2022 16:34:29 GMT

Cheers, @seebee . I may be wrong, but I wonder if it has anything to do with the 'simplification' of the PN website?

Re: Service Status not accesible

bobpullen — Thu, 27 Oct 2022 18:08:40 GMT

Does look like the cert (or at least one of the certs in the trust chain) has been revoked.

I've raised it internally for somebody to take a look (ref: IMT-8160).

Re: Service Status not accesible

jab1 — Thu, 27 Oct 2022 18:11:57 GMT

Thanks, Bob.

Re: Service Status not accesible

bobpullen — Thu, 03 Nov 2022 14:50:15 GMT

Should be sorted now.

Re: Service Status not accesible

jab1 — Thu, 03 Nov 2022 15:34:03 GMT

It is, Bob - or at least it was just before lunch. 😀

Re: Service Status not accesible

OldRuby — Thu, 03 Nov 2022 17:18:05 GMT

Yes, now working here. Thanks all.

Re: Service Status not accesible

Chilternphil — Tue, 28 Feb 2023 15:16:04 GMT

As of now 15:10 28/2/23 the service status page is unavailable - it times out. I tried accessing from the community service announcement page button and (ironically) that too timed out. Link being used is https://plusnet.servicestatus.net › plusnet › status with the result <An error occurred during a connection to plusnet.servicestatus.net.>

I tried from an Android tablet and same result. Since the service obviously is working, has yet another problem raised its head? I don't often need to use this page, but when troubleshooting its good to know if its you or me (normally me).

Re: Service Status not accesible

jab1 — Tue, 28 Feb 2023 15:26:28 GMT

@Chilternphil Looks like that link is 'having trouble'. The best bet if you are having an issue is to raise it on the relevant board, where either staff or other Community members will pick it up.

Re: Service Status not accesible

MatthewWheeler — Tue, 28 Feb 2023 15:49:28 GMT

Thanks, @Chilternphil

We're aware there's an issue and we're working on a resolution.

No estimated fix time just yet but I'll post here as soon as I know more