topic Landline still connected in Everything else

Landline still connected

lindaattridge — Sat, 01 Oct 2022 07:38:40 GMT

Bt connected my new fibre to the home yesterday but the landline is still connected. When will it be disconnected? Am I still being charged for it?

Re: Landline still connected

Baldrick1 — Sat, 01 Oct 2022 07:49:01 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: Landline still connected

jab1 — Sat, 01 Oct 2022 07:55:58 GMT

@lindaattridge Do you mean the actual line from the pole to your property, or do you mean you can still make calls on your phone?

If it is the first case, then no, you won't - they don't always remove the physical line, although it is disconnected. If it is the second, your Full Fibre connection is not yet active.

Re: Landline still connected

lindaattridge — Sat, 01 Oct 2022 08:04:33 GMT

I can still make calls and the full fibre is definitely active.

Re: Landline still connected

jab1 — Sat, 01 Oct 2022 08:34:15 GMT

Something is wrong there - when you switch to Full Fibre, the copper phone line is disconnected, so you cannot have both. What speed are you getting?

Re: Landline still connected

lindaattridge — Sat, 01 Oct 2022 08:44:06 GMT

145 mbps download
28.5 upload

Re: Landline still connected

MisterW — Sat, 01 Oct 2022 08:46:09 GMT

It's not neccessarily physically disconnected although it usually is with recent installs. However, whether removed or not, it should be ceased. Seems like in this case, the cease hasnt happened, either PN didnt place the cease order or it's got lost in Openreach's systems. Either way, I'd be surprised if the PN systems are able to continue charging for it, since AFAIK there is no way to associate a phone service with a Full Fibre account.

Hopefully one of the staffers will be along shortly and investigate what's happened.

Re: Landline still connected

jab1 — Sat, 01 Oct 2022 08:46:30 GMT

Well, you are definitely on FTTP, so I don't see how you can still use the land line?

Re: Landline still connected

jab1 — Sat, 01 Oct 2022 08:48:31 GMT

@MisterW Was just going to tag you and ask for your thoughts. An interesting situation.😕

Re: Landline still connected

MisterW — Sat, 01 Oct 2022 08:51:44 GMT

Very🙄

I suppose the cease might have just been delayed and will happen in the near future.

Re: Landline still connected

nitram — Sat, 01 Oct 2022 11:42:52 GMT

Is the new fibre the same username or a brand new account?

Re: Landline still connected

lindaattridge — Sat, 01 Oct 2022 11:51:02 GMT

Same user name and same account

Re: Landline still connected

RealAleMadrid — Sat, 01 Oct 2022 11:52:04 GMT

@lindaattridge As the landline is still active you now have an opportunity to port your phone number to a VOIP provider if you want to keep it, however you are probably aware that the phone number will be lost when upgrading to FTTP.

No guarantee it would work, although it is known one customer did manage to do it before the copper line was ceased.