topic Re: How to contact Plusnet other than by phone in Everything else

How to contact Plusnet other than by phone

Waterstone — Tue, 30 Aug 2022 19:27:49 GMT

I don't have a usable landline (BT Openreach can't/won't resolve the issue) and we have a patchy mobile signal at best. I just want to ask Plusnet to look at my bill for the last month as I've been charged an extra £10, but it looks like I'll have to wait until tomorrow when I'm travelling in order to call them. Is there really no other option?

Re: How to contact Plusnet other than by phone

SpendLessTime — Tue, 30 Aug 2022 19:33:07 GMT

@Waterstone You could wait for 3 to 5 days and then a member of staff may answer this post but if you want to get an answer sooner then it is by phone call only.

Re: How to contact Plusnet other than by phone

Waterstone — Tue, 30 Aug 2022 19:37:18 GMT

@SpendLessTime thanks very much for your response. Seems a bit strange for a company so vocal about customer service to only provide one method of contact. I'll stop at the services and see what I can do.

Re: How to contact Plusnet other than by phone

SpendLessTime — Tue, 30 Aug 2022 19:40:00 GMT

Good luck and yes things aren't really good at Plusnet for support.

Re: How to contact Plusnet other than by phone

TheMightyAJ — Wed, 07 Sep 2022 12:23:15 GMT

Hi @Waterstone,

Thanks for reaching out to us and I'm very sorry for the time it's taken to get back to you this week. I've had a look into this query and raised a support ticket in response, which can be accessed here. Please let me know if there's anything else I can help out with and I'll be more than happy to assist.