topic Re: Domain transfer request in Everything else

Domain transfer request

Curmudgeon — Fri, 26 Aug 2022 14:46:08 GMT

Hi all

I sent a DM to "gandalf" earlier today asking for my domain to be transferred (I was advised to in an earlier conversation) but I haven't heard anything back. I need to get the ball rolling on this today preferably, could someone let me know if this has been actioned or what else I need to do, if anything?

Thanks

Re: Domain transfer request

agedgopher — Fri, 26 Aug 2022 14:56:12 GMT

As I understand it @Gandalf is not in the office until next week, Tuesday I believe.

Re: Domain transfer request

Curmudgeon — Fri, 26 Aug 2022 14:59:40 GMT

Ok, thanks. Is there someone else who can action this for me? I need it done over the weekend.

Re: Domain transfer request

agedgopher — Fri, 26 Aug 2022 15:02:02 GMT

You will need the input of a staff member to assist you. They are a bit thin on the ground at the moment.

It may help if you phone in.

Re: Domain transfer request

MisterW — Fri, 26 Aug 2022 15:08:40 GMT

DM's will get picked up by other members of the Help Team. However even if its p[icked up today, it requires you to provide the new IPSTAG via a ticket, and then a request to be sent to NetOps (who don't work weekends I'm afraid)

It may help if you phone in.

you can try, but unless you're very lucky you won't get anyone in CSC who can initiate the domain transfer. Domains are a legacy product and few CSC operatives understand what's required

Re: Domain transfer request

Curmudgeon — Fri, 26 Aug 2022 15:37:33 GMT

I went for the phone option and got through to someone, albeit in a roundabout way. He said he's initiated the transfer and I've had an email to confirm it, so maybe it's my lucky day 🙂 - we'll see over the weekend.

Anyway, thanks for your assistance.

Geoff

Re: Domain transfer request

Curmudgeon — Tue, 30 Aug 2022 09:09:06 GMT

So not my lucky day because the tag is still MADASAFISH. Grrrr.

Re: Domain transfer request

Curmudgeon — Tue, 30 Aug 2022 12:58:28 GMT

Just spoke to support who confirmed that precisely nothing has been done with my request and probably won't be for several days, which is a massive pain.

Does anyone know if it's possible to speed this process up?

Re: Domain transfer request

Gandalf — Fri, 02 Sep 2022 09:33:10 GMT

Hi there,

Sorry I've been out of the office until today. I can see you've spoken with my colleague @plusnettony from our complaints team who has raised a NetOps task to transfer your domain as soon as possible.

Re: Domain transfer request

Curmudgeon — Fri, 02 Sep 2022 18:13:17 GMT

Yup, all sorted, looks like the domain has transferred. I wasn't getting much response from support so I got a bit grumpy, which I don't like doing but I needed a response.

Thanks again,

Geoff

Re: Domain transfer request

Gandalf — Fri, 02 Sep 2022 18:40:06 GMT

Awesome. No worries at all!

Anything to keep @plusnettony busy.