https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884682#M29324 <P>Many thanks for confirming that. If you go to 192.168.1.254 in your browser on a device that's trying to connect to the router, does it bring you to a log in screen? If so, please try logging in. The username is "admin" and the password is the serial number from your router (the one that starts CP.) Please let me know whether it allows you to log in to the router management page.</P> Sun, 21 Aug 2022 10:20:33 GMT EmilyD 2022-08-21T10:20:33Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870372#M28597 <P><SPAN>My internet is on but it keeps asking me to sign in??? plus I&nbsp;can not access the PlusNet website. please help. Also on my smart tv I can not access Amazon Prime, ITV hub, NOW TV. But Netflix is working fine and so is YouTube, I don't&nbsp;know what's&nbsp;going on it was fine last night, please&nbsp;help.&nbsp;&nbsp;</SPAN></P> Sun, 08 May 2022 14:42:52 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870372#M28597 jasondiazmiles1 2022-05-08T14:42:52Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870375#M28598 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/111788">@jasondiazmiles1</a>&nbsp; Welcome to the forum.</P> <P>Try a factory reset of your hub by pushing a paperclip or similar in the Reset hole. Hold the switch closed for about 30 seconds.</P> Sun, 08 May 2022 15:03:44 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870375#M28598 Baldrick1 2022-05-08T15:03:44Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870391#M28599 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Community Feedback to Everything Else&nbsp;</P> </DIV> Sun, 08 May 2022 18:39:52 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870391#M28599 dvorak 2022-05-08T18:39:52Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870393#M28600 <P>Thanks, I tried that earlier but nothing. All the apps I said didn't work work on my pc and android phone.</P> Sun, 08 May 2022 18:43:16 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870393#M28600 jasondiazmiles1 2022-05-08T18:43:16Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870423#M28602 <P>Which router?</P> <P>This sounds like a DNS issue.</P> Mon, 09 May 2022 08:59:13 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870423#M28602 Townman 2022-05-09T08:59:13Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870515#M28610 <P>Hi there,</P> <P>I'm really sorry to see this. It looks like you've messaged us on Twitter and I've just got back to you now.</P> <P>If you can message me there or drop me a PM here with your account username, I can take a look for you.&nbsp;</P> Mon, 09 May 2022 19:51:39 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1870515#M28610 Gandalf 2022-05-09T19:51:39Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884651#M29320 New here, autistic and very overwhelmed but I have the same problem as OP.<BR />I keep getting asked for sign in and have tried factory reset. Please can someone help me Sun, 21 Aug 2022 05:47:47 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884651#M29320 maddyhhelp 2022-08-21T05:47:47Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884667#M29322 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114242">@maddyhhelp</a>. Thank you for getting in touch. I'm sorry to hear that you're having the same problem and that a factory reset of your router hasn't fixed it. I've tested your line and it's showing that there's an issue with the details that your router is connecting on. Are you still using the Plusnet router or do you use a third party router at the moment?</P> Sun, 21 Aug 2022 09:08:06 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884667#M29322 EmilyD 2022-08-21T09:08:06Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884677#M29323 Hi, its the same router that plus net gave me years ago when I moved in Sun, 21 Aug 2022 10:02:05 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884677#M29323 maddyhhelp 2022-08-21T10:02:05Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884682#M29324 <P>Many thanks for confirming that. If you go to 192.168.1.254 in your browser on a device that's trying to connect to the router, does it bring you to a log in screen? If so, please try logging in. The username is "admin" and the password is the serial number from your router (the one that starts CP.) Please let me know whether it allows you to log in to the router management page.</P> Sun, 21 Aug 2022 10:20:33 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884682#M29324 EmilyD 2022-08-21T10:20:33Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884685#M29325 I've tried doing that, I was trouble shooting from these forums before trying to talk to anyone. It just says they don't recognise the information Sun, 21 Aug 2022 10:23:54 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884685#M29325 maddyhhelp 2022-08-21T10:23:54Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884686#M29326 <P>Thank you for trying that. As a factory reset hasn't fixed the problem and it's not letting you log in to the router manager page, it's looking like your router has become faulty. As you're currently out of contract, the following options are available for a new router:</P> <P>&nbsp;</P> <P>- A new router can be purchased at any point for £99 + £6.99 Postage and packaging</P> <P>- If you were to re-contract and get new monthly discounts set up we could waive the £99 and it would just be the £6.99 P+P.</P> <P>If you're looking to re-contract for a new router our customer options team can be contacted directly on 0800 013 2632</P> <P>- A 3rd party router can be purchased your side and we can send the relevant details you'd need to set it up with our connection (this'll need to be an ADSL compatible router to work with your broadband)</P> Sun, 21 Aug 2022 10:40:26 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884686#M29326 EmilyD 2022-08-21T10:40:26Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884687#M29327 Would the second option be a similar contract to what I'm on now? I can't afford more. If so I want to do that Sun, 21 Aug 2022 10:43:41 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884687#M29327 maddyhhelp 2022-08-21T10:43:41Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884688#M29328 <P>Thanks <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114242">@maddyhhelp</a>. As you're out of contract, you're not currently getting a monthly discount at the moment. It's likely that if you renew your contract our Customer Options team would be able to offer a cheaper package than you're on at the moment. I'd definitely recommend giving them a call to see what they can offer.</P> Sun, 21 Aug 2022 11:00:51 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1884688#M29328 EmilyD 2022-08-21T11:00:51Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1885162#M29347 I got my new router yesterday and the connection has been on and off and today its flashing red, no Internet and no broadband light. Wed, 24 Aug 2022 12:14:17 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1885162#M29347 maddyhhelp 2022-08-24T12:14:17Z https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1885166#M29348 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/114242">@maddyhhelp</a>. Thank you for getting back in touch and for letting me know that you now have a new router. I'm very sorry to see that you're still having connection problems and I appreciate the inconvenience that this must be causing.&nbsp;</P> <P>&nbsp;</P> <P>I can see from your connection log that the connection has been dropping in and out frequently so something is definitely still out of place here, but testing your line hasn't picked up the cause. It's likely that we'll need to arrange an engineer visit so that this can be investigated further. Before we go down that route, please can you confirm whether your router is currently connected to your master phone socket or whether it's connected to an extension socket?</P> Wed, 24 Aug 2022 12:41:29 GMT https://community.plus.net/t5/Everything-else/My-internet-is-on-but-it-keeps-asking-me-to-sign-in-plus-I-can/m-p/1885166#M29348 EmilyD 2022-08-24T12:41:29Z