topic Re: Contacting PN whilst abroad in Everything else

Contacting PN whilst abroad

Racemic10 — Wed, 03 Aug 2022 16:18:39 GMT

How can I contact PN when I am abroad (not Europe), to discuss termination/renewing my contract?

Calling them on 0800 is too costly. All I can see is an 0800 number and no other form of contact (e.g email, chat function).

(Asking in advance as my contract is up at the end of the year when I am likely either in Australia, Japan, China, Taiwan or Singapore).

Please could someone advise?

Thank you in advance.

Re: Contacting PN whilst abroad

jab1 — Wed, 03 Aug 2022 16:45:50 GMT

A quick Google and this number - +44 345 140 0200 pops up.

Re: Contacting PN whilst abroad

Baldrick1 — Wed, 03 Aug 2022 17:27:47 GMT

@Racemic10

Why not ring the Customer Options Team on 0800 013 2632 before you go and ask if they will let you take out a new contract early.

Re: Contacting PN whilst abroad

SammyM — Fri, 05 Aug 2022 14:35:39 GMT

Hiya @Racemic10,

I'm sorry to hear you are needing to leave us, but the new adventure sounds fantastic.

Will you be travelling for work, volunteering or just sight seeing, if you don't mind me asking.

You can also cancel your service via post and the article here has our address details.

Re: Contacting PN whilst abroad

Alex — Fri, 05 Aug 2022 16:31:32 GMT

Yep I remember when I went to Singapore, Hong Kong, Australia and New Zealand and that was good. Mind you that was back in 2005, so a while ago now. 🙂

Can you not set up say a Skype account which will allow you to call UK 0800 numbers for free, I believe it does?

I would do that as a backup.

Enjoy your travels!

Re: Contacting PN whilst abroad

Racemic10 — Fri, 05 Aug 2022 17:08:27 GMT

Hi @SammyM,

I am not thinking of leaving per se but it all depends on what deals are out there when my contract is up.

I realise my contract might be up when I could be overseas for work..company finance depending hence trying to put a reminder in place, as I am going to be rolling over to a PN deal which is more than twice what I am paying when my current contract expires.

I was previously with VM and did not realise contract expired..got caught into a deal for a month or two which was 2-3x worse off and one I did not want.. anyway lesson learnt.

Thank you for your advice/reply.

Re: Contacting PN whilst abroad

Racemic10 — Fri, 05 Aug 2022 17:09:25 GMT

@Alex - thank you.

Re: Contacting PN whilst abroad

Gandalf — Mon, 08 Aug 2022 13:43:34 GMT

No worries. If you have a mobile with us, you can call us on +44 7953 966 500 from abroad.

Re: Contacting PN whilst abroad

Racemic10 — Fri, 04 Nov 2022 06:29:55 GMT

Apologies just saw this. Will do. Thank you kindly.