topic Re: Issue with Processing Norton for Plusnet Order in Everything else

Issue with Processing Norton for Plusnet Order

teejaybee1959 — Tue, 21 Jun 2022 20:04:39 GMT

Hi all

Just tried to download the Norton LifeLock option to secure my home devices.

Just seem to be receiving an email telling me there is an "issue" with processing my order.

Anyone experienced this ? If so, how long fo it to be corrected ?

Thanks

Re: Issue with Processing Norton for Plusnet Order

dvorak — Tue, 21 Jun 2022 20:18:14 GMT

Moderators Note

This topic has been moved from Tech Help to Everything Else

Re: Issue with Processing Norton for Plusnet Order

austinsom — Wed, 22 Jun 2022 10:59:21 GMT

Interesting. I have exactly the same problem. I contacted Norton and initially they said to wait a further 24 hours and the order would complete. If that did not happen get back in touch. I pressed to ask what the issue was, as I had separate e-mails telling me there was an issue. The support agent had no idea what the issue was.

They ten proceeded to tell me the order had been placed on hold by Plusnet - I have no idea they could interfere with another company's order process, I must watch out when I order groceries on-line...

I asked how this was possible, again no answer. I was the told it would complete in 24 hours and if not to get back in touch. Wait, what...?! You just told me Plusnet placed it on hold. So basically Norton have not got a clue what the problem is or how to fix it.

I thought I'd try Norton again, being as it's free, but at this point, given that they seem utterly clueless, free is not cheap enough.

Get yourself Bitdefender, at least that will actually work, and you'll get to download and install it too!

I'd be interested to know if you contacted Norton and what they told you!

Good luck!

Re: Issue with Processing Norton for Plusnet Order

Gandalf — Wed, 22 Jun 2022 11:56:02 GMT

Hi there,

I'm really sorry for the issues you're having with your Norton order from us.

We're aware of a potential issue and I've passed your accounts to the right team to help with the investigation.

Re: Issue with Processing Norton for Plusnet Order

austinsom — Wed, 22 Jun 2022 13:44:29 GMT

Thanks Gandalf, but please don't use the word 'issue', I have been told that 8 times by Norton 😅

Re: Issue with Processing Norton for Plusnet Order

arichards — Wed, 22 Jun 2022 14:30:44 GMT

Hi,

I am having the exact same problem.

Re: Issue with Processing Norton for Plusnet Order

Gandalf — Wed, 22 Jun 2022 14:55:20 GMT

I've added your account to my list. Thanks for posting!

Really sorry that it doesn't work for you.

Re: Issue with Processing Norton for Plusnet Order

Wildroverandy — Thu, 23 Jun 2022 09:12:19 GMT

Hi Gandalf,

Me again (sorry ;-))

Yeah, add me on there too. I also got that same message after I registered for my Norton download.

Although, I'm not actually that bothered by it, I was simply curious as to how well it might work in a fully Apple setup, as it was free, seemed there was nothing to lose.

Cheers.

Re: Issue with Processing Norton for Plusnet Order

Gandalf — Thu, 23 Jun 2022 10:56:27 GMT

Hey Andy,

No worries, it's good to hear from you again and thanks for the heads up.

I've added your account to my list and passed it across to the teams involved in the investigation.

Cheers

Re: Issue with Processing Norton for Plusnet Order

Gandalf — Thu, 23 Jun 2022 14:37:48 GMT

Hey all,

To help with our investigation, would you be able to post here or private message me a screenshot showing the error you get when trying to download or install Norton? Cheers in advance!

Re: Issue with Processing Norton for Plusnet Order

Keith-S — Thu, 23 Jun 2022 17:19:10 GMT

Hi Gandalf

Just spoken with one of the Tech Support ladies at Plusnet who advised to let you know to add me to the list too. I have spoken to Norton, who were not very helpful, just told me product is on hold as it's not available in the UK! After the confirmation of the order I get a page showing there is an issue with the order, then I get about 10 emails over the next hour saying there is an issue with the order.. not much help I know. Screen shot attached.

Re: Issue with Processing Norton for Plusnet Order

Gandalf — Thu, 23 Jun 2022 17:36:46 GMT

Hi Keith,

Thanks for that! Much appreciated, and I'm really sorry for the issues you've had.

I've added your account and screenshots to my list to send across to our teams.

Cheers

Re: Issue with Processing Norton for Plusnet Order

Wildroverandy — Thu, 23 Jun 2022 20:20:56 GMT

Yes, the same messages I got too, also a series of them over an hour or so.

Re: Issue with Processing Norton for Plusnet Order

Brassine — Thu, 23 Jun 2022 21:16:06 GMT

I have exactly the same problem. Please add my account to the list, Gandalf.

Thanks.

Re: Issue with Processing Norton for Plusnet Order

teejaybee1959 — Fri, 24 Jun 2022 04:05:27 GMT

As OP, I can confirm the same error and regular email as listed by Keith-S

Re: Issue with Processing Norton for Plusnet Order

SammyM — Fri, 24 Jun 2022 08:09:15 GMT

Thanks for getting back to us guys, I have passed this over to Anoush to add to his list

Re: Issue with Processing Norton for Plusnet Order

austinsom — Fri, 24 Jun 2022 09:03:35 GMT

I have the same messages as Keith and others, so haven't attached any screenshots. I certainly don't get as far as even having the option to download anything, let alone install. This looks like a much bigger issue.

I wonder if those who do decide to eventually install this Norton vaporware will have the licence for 2 years from the date of registering to download, or when this issue is actually resolved?! It's doubly bad if you have lost the McAfee protection and now have nothing as a result of this farce with Norton.

Luckily I have all my PCs protected with something else, and was going to try it out on a Macbook, so I'm not too bothered and have now installed something I could not only sign-up for, but also download. Imagine that!

Re: Issue with Processing Norton for Plusnet Order

chivvy — Fri, 24 Jun 2022 11:34:23 GMT

I'm having problems installing on my lenovo tablet, getting message saying it can't be used with my operating system (which is android 10)

It's been a really bad experience!

Pete

Re: Issue with Processing Norton for Plusnet Order

adam945 — Fri, 24 Jun 2022 11:53:19 GMT

Good afternoon @chivvy

Thanks a lot for getting in touch and I'm really sorry for the issues you're having in downloading Norton onto your tablet. Can I ask, do you have the Google Play App installed on your divide? It'll be required with your operating system you see.

Re: Issue with Processing Norton for Plusnet Order

adam945 — Fri, 24 Jun 2022 11:53:23 GMT

Good afternoon @chivvy