https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876706#M28940 <P>Today I got a letter from Plusnet saying they were switching to Norton Security....</P> <P>"...And the great news is as a Plusnet broadband customer you'll get anti-virus protection from Norton<STRONG> free of charge for the next 2 years</STRONG> and after that Norton will be in touch..."</P> <P>However, when I went onto my account to activate the product, it says it is free for 3 months then £2 a month.</P> <P>I phoned Plusnet to query this and the person I spoke to insists that, on the package I'm on, it's only free for 3 months, not 2 years.&nbsp; Would you challenge it?&nbsp; I have it in writing, so do I have a case?</P> Thu, 23 Jun 2022 14:06:26 GMT lilacmoon 2022-06-23T14:06:26Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876706#M28940 <P>Today I got a letter from Plusnet saying they were switching to Norton Security....</P> <P>"...And the great news is as a Plusnet broadband customer you'll get anti-virus protection from Norton<STRONG> free of charge for the next 2 years</STRONG> and after that Norton will be in touch..."</P> <P>However, when I went onto my account to activate the product, it says it is free for 3 months then £2 a month.</P> <P>I phoned Plusnet to query this and the person I spoke to insists that, on the package I'm on, it's only free for 3 months, not 2 years.&nbsp; Would you challenge it?&nbsp; I have it in writing, so do I have a case?</P> Thu, 23 Jun 2022 14:06:26 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876706#M28940 lilacmoon 2022-06-23T14:06:26Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876715#M28941 <P>What package are you on?</P> Thu, 23 Jun 2022 14:27:27 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876715#M28941 pjmarsh 2022-06-23T14:27:27Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876721#M28943 <P>Unlimited fibre including line rental.</P> Thu, 23 Jun 2022 14:41:22 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876721#M28943 lilacmoon 2022-06-23T14:41:22Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876722#M28944 It's only two years free trial on fibre extra and above. Thu, 23 Jun 2022 14:47:05 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876722#M28944 dvorak 2022-06-23T14:47:05Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876724#M28945 <P>Ah.&nbsp; I was afraid you were going to say that!&nbsp; I'm not sure on that one.&nbsp; Hopefully someone else can advise.&nbsp; I'm certain it is 2 years on Unlimited Fibre Extra, though not sure on Unlimited Fibre.</P> <P>Edit: Thanks&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/7493">@dvorak</a>&nbsp;got there first, with more info!</P> Thu, 23 Jun 2022 14:48:58 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876724#M28945 pjmarsh 2022-06-23T14:48:58Z https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876743#M28948 <P>Ah OK, thanks for the info.</P> Thu, 23 Jun 2022 17:55:56 GMT https://community.plus.net/t5/Everything-else/Change-to-Norton-Free-for-2-years-or-not/m-p/1876743#M28948 lilacmoon 2022-06-23T17:55:56Z