topic Re: Can I view my monthly data usage on the Plusnet website? in Everything else

Can I view my monthly data usage on the Plusnet website?

harryw66 — Mon, 06 Jun 2022 15:26:49 GMT

Hi all,

I am using my own Billion router (not any Plusnet device).

I want to get an idea of my average monthly data usage - and seem to remember there was some section of the https://www.plus.net/member-centre/home site where I could see previous months' usage.

I have had a trawl around and clicked the various sections - but I cannot see any data usage figures.

Does the above still exist and if so can someone please provide step-by-step instructions on getting to the right page?

Thanks.

Re: Can I view my monthly data usage on the Plusnet website?

jab1 — Mon, 06 Jun 2022 15:40:01 GMT

@harryw66 That data has not been available for many years - since not long after the move to unlimited bandwidth. Does your Billion not have a basic function which shows your upload/download usage?

Re: Can I view my monthly data usage on the Plusnet website?

dvorak — Mon, 06 Jun 2022 15:50:27 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Can I view my monthly data usage on the Plusnet website?

Gandalf — Mon, 06 Jun 2022 22:41:01 GMT

We’ve stopped the VMBU (View My Broadband Usage) tool 3 years ago and posted about it here https://community.plus.net/t5/Everything-else/Discussing-the-removal-of-View-My-Broadband-Usage-for-customers/m-p/1644831#M41334 at the time, which you may find helpful in finding a replacement.

Re: Can I view my monthly data usage on the Plusnet website?

harryw66 — Tue, 14 Jun 2022 11:59:20 GMT

thanks - sorry for not replying sooner - but I did not get any notification email.

Cheers

Re: Can I view my monthly data usage on the Plusnet website?

Gandalf — Tue, 14 Jun 2022 12:17:01 GMT

No worries, let me know if there's anything else you'd need help with.

Cheers

Re: Can I view my monthly data usage on the Plusnet website?

harryw66 — Tue, 14 Jun 2022 13:19:07 GMT

One thing I note is that I am not receiving email notifications whenever someone replied to a thread I am subscribed to.

So, I am not receiving your replies to this - nor the FTTP thread.

I was certainly receiving emails regards the FTTP thread until recently - e.g. a few weeks ago?

I have checked the notification settings etc - and they all look correct and enabled...

Re: Can I view my monthly data usage on the Plusnet website?

Gandalf — Tue, 14 Jun 2022 13:37:04 GMT

Yeah we're aware of an issue with the Community mailer which we've logged as an incident (ref: IMT-7880). I can't tell you when it'll be fixed I'm afraid but we're actively looking at what we can do to fix it as soon as possible.