topic Re: rDNS change request please! in Everything else

rDNS change request please!

Ian06 — Fri, 29 Apr 2022 12:51:24 GMT

My user name is showing via the reverse dns process. I am on a VDSL2 dynamic IP using a BT smart hub 2 router.

Is it possible to stop the user name appearing associated with the dynamic IP address please?

Using GRC shield Up! it shows:"

The text below might uniquely
identify you on the Internet

Your Internet connection's IP address is uniquely associated with the following "machine name":

ianxxxxxx.plus.com"

Re: rDNS change request please!

dvorak — Fri, 29 Apr 2022 13:01:21 GMT

If you have that as your host name then you are on static ip, not dynamic.

Re: rDNS change request please!

Ian06 — Fri, 29 Apr 2022 14:41:46 GMT

I am pretty certain that I am on a dynamic IP. Normaly there is an extra charge for a fixed IP and I don't have that.

I can't find a record of the IP adrs in the router event log, but I am sure it changes every time the link resets.

Re: rDNS change request please!

dvorak — Fri, 29 Apr 2022 14:47:29 GMT

The charge is a one off £5. not a monthly fee. There are certain situations where a static ip is applied to your account without a fee. For example, I think failed billing or changing the broadband firewall will apply a static ip.

If you were on a dynamic ip it would show as <ip address>.dyn.plus.net

Looking at your IP history of visiting these forums then you were on dynamic, but at some point it switch.

Re: rDNS change request please!

Ian06 — Fri, 29 Apr 2022 15:10:55 GMT

Thanks @dvorak , I could have been changed to a static IP without my knowledge. I did recently change my firewall settings so perhaps it is related to that.

I would still like the reverse DNS not to reveal my user name, as it would seem to be a security risk. Should I really be raising a fault ticket?

Re: rDNS change request please!

dvorak — Fri, 29 Apr 2022 15:15:19 GMT

Hopefully one of the staff will come along shortly and pick this up.

Re: rDNS change request please!

Ian06 — Sun, 01 May 2022 11:12:18 GMT

Is there anyone at plusnet able to action this? I know it is a bank holiday weekend, but I feel unhappy at my user id being published on the internet like this.

Or is there another way to request this is changed? I have no use for this (as far as I know) as I don't run a web or mail server on my connection - so if it could be changed to something anonymous or random based on my IP address that would be great.

Re: rDNS change request please!

Gandalf — Mon, 02 May 2022 09:35:09 GMT

Hi there,

Really sorry for the delay, I've raised a task to update the rDNS record of your static IP to the IP.plus.com

This should be done for you within 3 working days.

Re: rDNS change request please!

Ian06 — Sat, 07 May 2022 16:49:48 GMT

@Gandalf It doesn't look like this has been done, could you follow up and check for me..... Thanks

Re: rDNS change request please!

adam945 — Mon, 09 May 2022 07:24:48 GMT

I'm really sorry about that @Ian06

The task on our end was completed, but you're right, an NS Lookup still shows your account username, NetOps may have made a slight error here.

Not to worry, I've raised a new task and will check again for you once it's marked as complete.

Re: rDNS change request please!

Ian06 — Wed, 11 May 2022 08:28:59 GMT

@adam945 Thanks. That seems to have been done now, my rDNS no longer shows my user name.

Re: rDNS change request please!

adam945 — Wed, 11 May 2022 08:34:36 GMT

Ah great stuff

Thanks a lot for letting us know, and I'm sorry for the length of time that took!