topic Re: rDNS change in Everything else

rDNS change

jwsg — Mon, 25 Apr 2022 20:17:53 GMT

As with other recent requests can I also have my username removed from rDNS?

Re: rDNS change

jwsg — Wed, 27 Apr 2022 19:14:51 GMT

Bump

Re: rDNS change

adamwalker — Thu, 28 Apr 2022 10:51:57 GMT

Hi jwsg, sorry for the delay in this being picked up, is there anything in particular you'd like us to set it to instead? Feel free to PM me if there is.

Re: rDNS change

jwsg — Fri, 06 May 2022 17:39:09 GMT

Noting that rDNS still seems to be returning username, I asked in the ticket for an update and the response was that the task had been marked as completed - but surely it isnt?

Re: rDNS change

jwsg — Sun, 08 May 2022 11:41:14 GMT

The latest ticket response was "On checking with another colleague, you will need to reboot the router."

This is rDNS so a router reboot has had no effect

Can someone please implement this rDNS request?

Re: rDNS change

LaurenB — Mon, 09 May 2022 10:06:48 GMT

Hiya @jwsg, thanks for getting back to us, I'm really sorry that the records are still not amended, I have raised this back to our Net Ops team for you.

Re: rDNS change

jwsg — Tue, 10 May 2022 11:21:46 GMT

Many thanks @LaurenB for resolving this - I can see the rDNS change has now gone through

Re: rDNS change

adamwalker — Wed, 11 May 2022 12:13:03 GMT

Cheers for getting back to us and it's really good to see that's been sorted out now. Please shout up if there's anything else we can do for you.