topic Re: rDNS Change in Everything else

rDNS Change

Rossco1 — Mon, 18 Apr 2022 11:28:47 GMT

I would like to change my rDNS for my static IP please.

Many thanks.

Re: rDNS Change

adam945 — Tue, 19 Apr 2022 08:25:28 GMT

Good morning @Rosscol, thanks a lot for getting in touch, I'll be more than happy to get this processed for you.

I've just raised a ticket on the account asking you to confirm how you'd like it configured, give me a nudge on here once you've responded to it and I'll get the task raised.

Re: rDNS Change

Rossco1 — Wed, 20 Apr 2022 20:07:31 GMT

Responded, can you possibly look at the other issue I have

#223676136

I believe the line is being restricted where my line stats do not co-incide with my download speed.
We're syncing at ~ 50000 d/l but doing an speedtest i'm getting 38-39000 d/l. I've already asked if I'm on the dodgy static IP profile and have been told that's been lifted.

Upload is as expected.

Many thanks

Ross

Re: rDNS Change

LaurenB — Thu, 21 Apr 2022 13:08:14 GMT

Hiya @Rossco1, thanks for getting back to us. I can see Adam has picked up your rDNS request.

With regards to your speed, I've testing the line and there's no banding in place. I have checked the connection profile on the account though and this was set at 41mb, so I've now increased this to match the sync for you.

You might need to reboot your router, can you let me know how this goes?

Re: rDNS Change

adam945 — Fri, 22 Apr 2022 13:31:42 GMT

Good afternoon @Rossco1

Just letting you know, with a helping hand from @Gandalf your rDNS has now been set