topic Re: Domain Transfer in Everything else

Domain Transfer

Dibbley — Tue, 15 Mar 2022 17:31:41 GMT

Could someone on staff please take a look at ticket 222825669

Last week I requested a code to transfer a domain out. I was told I would receive it within 48 hours by email. I called again today because I still haven't received it and was told the code is in the notes on my account, but it has not been sent. I asked for it to be sent. I still have not received it.

Can someone poke someone to send it please?

Thanks

Re: Domain Transfer

MisterW — Tue, 15 Mar 2022 17:58:01 GMT

Is this a .uk domain ?

Re: Domain Transfer

Dibbley — Tue, 15 Mar 2022 18:02:58 GMT

No, it's a .uk.com domain.

Re: Domain Transfer

MisterW — Wed, 16 Mar 2022 06:32:46 GMT

Thanks, in that case you do need an EPP code.

Re: Domain Transfer

Dibbley — Wed, 16 Mar 2022 09:44:29 GMT

I believe that's what they called it.

Re: Domain Transfer

Gandalf — Wed, 16 Mar 2022 09:45:16 GMT

Hi there,

Just to confirm, doesn't the EPP key we've given on ticket 222697842 work?

We've e-mailed you it at 15/03/2022 16:58 but you can also view by going here > https://www.plus.net/wizard/?p=view_question&id=222697842

Let me know how it goes.

Re: Domain Transfer

Dibbley — Wed, 16 Mar 2022 09:51:17 GMT

Just to clarify. Until 30 seconds ago, I haven't been given anything since my call last week. Are you expecting that I should be able to see the ticket you just linked somehow? It isn't showing in my portal other than via the direct link you gave me.

Re: Domain Transfer

Gandalf — Wed, 16 Mar 2022 10:00:43 GMT

Hello,

There should ideally be a banner on the homepage of your account online to view open questions, though I'm aware that doesn't currently show due to an issue we've logged (ref: MC-1858) and we're working on.

The ticket ^ was e-mailed to the contact e-mail address we hold for you on file. I'm really sorry if you didn't get it though.