topic Cannot unload files to my Freenetname Webspace in Everything else

Cannot unload files to my Freenetname Webspace

MalcolmW1 — Tue, 01 Mar 2022 12:32:26 GMT

Three months ago I tried to upload new files to my webspace put it did not change the website. Over the years I have used the webspace continually and I fear I may have used up my allocation of 100mb. I contacted Support who passed my enquiry to the NetOps team but i have not heard anything since.

If this is the case, what can I do to restore access to my website?

Any advice / assistance would be gratefully received.

Re: Cannot unload files to my Freenetname Webspace

adamwalker — Tue, 01 Mar 2022 19:46:29 GMT

Hi there Malcolm, I'm sorry that you didn't hear back from us about the escalation to netops for this. Please leave it with me and I'll pick it up with that team directly tomorrow for you and get back to you with an update.

Re: Cannot unload files to my Freenetname Webspace

adamwalker — Wed, 02 Mar 2022 13:26:18 GMT

Hi there, just getting back to you as promised, I've spoken with a member of netops and we've found a couple of issues that's preventing the site updates from showing, I've added all that to a support ticket on your account which you can check here: https://www.plus.net/wizard/?p=view_question&id=222460861

Please get back to me if there's anything else we can help with.