topic Re: Webspace Usage Updates in Everything else

Webspace Usage Updates

thejudge — Sun, 23 Jan 2022 12:24:42 GMT

Anyone know how long it takes the Webspace Usage figures to update?

My Webspace Used figure was at 231MB (which in itself was a bit odd, because the identical files on my HDD here came to no more than 177MB), but in the last week or two I have gone through and optimised many of the images on the site to free up some space.

I estimate that I reduced the 'footprint' of the site by about 30MB, and the HDD version now shows as 147MB.

However, even about a week after uploading the slimmed-down image files (and, of course, deleting the larger ones from the server) the Webspace Used figure is still showing as 231MB (see att'd).

Any thoughts?

Re: Webspace Usage Updates

Gandalf — Sun, 23 Jan 2022 15:01:53 GMT

I can't say how long it'd take to update as I genuinely don't know, but I wouldn't have thought it'd be that long.

I've refreshed the webspace component on your account to try to kick things back into shape.

Could you check your webspace usage figure after 4 hours and let me know what they say?

Re: Webspace Usage Updates

thejudge — Mon, 24 Jan 2022 11:25:49 GMT

I've left it overnight, but it's showing 231MB, I'm afraid.

Re: Webspace Usage Updates

Gandalf — Mon, 24 Jan 2022 16:11:15 GMT

Hmm, let me take a closer look tonight (I've got to go out for a couple of hours)

Re: Webspace Usage Updates

Gandalf — Mon, 24 Jan 2022 19:54:38 GMT

I've asked a colleague for advice and I'll let you know when I know more.

I'm out of the office tomorrow, so I'll check back on Wednesday.

Re: Webspace Usage Updates

Gandalf — Wed, 26 Jan 2022 14:43:28 GMT

Hi @thejudge

I've discussed with a colleague and I'd like to raise a NetOps task to take a closer look.

As part of the investigation, would you be happy if we changed your account password?

If you're happy with this, could you reply to the ticket I've logged on your account Here to confirm?

Re: Webspace Usage Updates

thejudge — Wed, 26 Jan 2022 15:50:45 GMT

@Anoush,

I've now updated the ticket. Thanks.

Re: Webspace Usage Updates

Gandalf — Wed, 26 Jan 2022 18:37:48 GMT

Cheers, I've raised the task and I'll let you know when I know more.

At the latest, I'll check back on Friday.

Re: Webspace Usage Updates

Gandalf — Fri, 28 Jan 2022 14:51:43 GMT

Hi @thejudge

We've checked the backend system and I've added your webspace usage onto the ticket 221465169.

Let me know if you've got further queries.

Re: Webspace Usage Updates

thejudge — Fri, 28 Jan 2022 20:05:26 GMT

Thanks for that, Anoush.

I have raised this issue a few times in the past, and I was told once (the post was probably on the old forum, so long ago it was) that old log files didn't count towards webspace usage (see this post from 2015 where I quote what I was previously told about this ). For the record, as far as I know I've never had raw logging enabled.

Two questions:

1/ Was that the case, and if it was is it still the case?

2/ If not, how to I delete old log/stats files? I notice in your update to me that 72MB of the space consists of log/webstats files as follows:

4.0K ./logs
8.0K ./webstats/cgi.judgemental.plus.com
12K ./webstats/fp.judgemental.plus.com
12K ./webstats/ccgi.judgemental.plus.com
28M ./webstats/www.judgemental.plus.com
36M ./webstats/www.thejudge.me.uk
8.9M ./webstats/www.ybarnwr.me.uk
72M ./webstats

I never used the old .cgi/.fp./.ccgi facilities anyway, and the www.ybarnwr.me.uk domain was allowed to lapse years ago and I no longer have it registered.

When using ftp to the web server, there are no log or webstats files shown there, so how would I delete them if necessary?

Re: Webspace Usage Updates

Anoush — Sat, 29 Jan 2022 00:21:17 GMT

No problem and thanks for getting back to me @thejudge

I honestly don’t know the answers unfortunately, but earlier today I did actually ask why there’s a discrepancy between the system we/you see to show the webspace usage and the backend system. I hadn’t received a response before I finished, but I may do next week.

I’m away from the office now for 9 days, but one of my colleagues may be able to help in the meantime and/or @bobpullen if he spots this and has time.

Happy to ask around the week after next if needed.

Re: Webspace Usage Updates

Gandalf — Fri, 11 Feb 2022 09:55:33 GMT

Hi @thejudge

One of my colleagues from our NetOps team has confirmed that:

All files in webspace count towards the webspace allowance.
Regardless of the usage figure you see in your account, when we look at archiving webspace, we'll check the usage on the backend system which is a lot more accurate, so we won't be archiving based on an inaccurate figure.
You should be able to delete any of the files through FTP, but if you can't then we'll be happy to do this on your behalf.

Let me know if you've got any further queries and I'll be happy to help.

Re: Webspace Usage Updates

thejudge — Fri, 11 Feb 2022 16:53:20 GMT

@Anoush,

Thanks for this, but I can't see any log files in my webspace when using either my ftp client (CoreFTP) or IE11 to view them. There is a 'log' folder there, but there are no files showing in it. If it's not log files taking up the extra ~70MB of space, then what is?

If I asked for the log files (should there be any) to be deleted, what would that do? Would my webstats disappear for all dates up to the point of deletion?

Re: Webspace Usage Updates

Gandalf — Sat, 12 Feb 2022 09:00:53 GMT

Not entirely sure. I've passed the task back to NetOps to ask.

I'll let you know as soon as I've got a response.

Re: Webspace Usage Updates

thejudge — Mon, 21 Feb 2022 12:48:37 GMT

@Gandalf,

Thanks for your e-mail update this morning regarding the fact that the webstats are what is taking up the space.

I don't want to de-activate webstats completely, but that seems the only option available in the Control Panel.

(I've de-activated and re-activated them now just to see what happens).

Is there any way to delete webstats over a certain age (e.g., from more than a year ago) but maintain the generation of webstats going forward?

Re: Webspace Usage Updates

Gandalf — Mon, 21 Feb 2022 13:23:57 GMT

No problem @thejudge

I'm afraid we wouldn't be able to delete individual webstats files or choose a timeframe to remove from.

This actually isn't something we would normally do at all, but NetOps are happy to on this occasion.

Re: Webspace Usage Updates

thejudge — Tue, 22 Feb 2022 19:48:03 GMT

This would seem to leave me in a dilemma, then. Either I do without webstats altogether or I run out of webspace sometime in the next few months. Neither is a satisfactory outcome from my standpoint.

Re: Webspace Usage Updates

Anoush — Tue, 22 Feb 2022 21:17:19 GMT

There’s a third option, to move your webspace to another provider, who may offer a bigger quota and stats.

I don’t want to see you go and I’ll support you for as long as you have a service with us, but webspace is a legacy thing here from the days long ago, so you may ultimately get better support with it from another provider.