topic Re: Mcafee expired im on Fiber Extra in Everything else

Mcafee expired im on Fiber Extra

baccini — Mon, 11 Oct 2021 15:25:07 GMT

Re: Mcafee expired im on Fiber Extra

baccini — Mon, 11 Oct 2021 15:49:25 GMT

Done a reinstall looks to be ok for now

Re: Mcafee expired im on Fiber Extra

baccini — Thu, 11 Nov 2021 12:09:25 GMT

getting subscription ended message now any idea's done one reinstall lasted about a month

Re: Mcafee expired im on Fiber Extra

adam945 — Thu, 11 Nov 2021 17:44:15 GMT

Ooh, we've gor an odd one here @baccini - we don't see this too often. I've just had a look through the account and everything does check out on our end, so it's really strange that this has happened. We've just removed and re-added the McAfee component on our end so can you please give it another go? If it doesn't work, try installing it again and let us know how you get on.

Re: Mcafee expired im on Fiber Extra

adam945 — Thu, 11 Nov 2021 17:46:23 GMT

Second that, the new component is in "signup" mode, it's automation that pushes it along until it becomes active. You should receive an email in the next 2-3 days saying that your McAfee product is ready to download. Once you've received that, give it a go, and let us kn ow if that works.

Re: Mcafee expired im on Fiber Extra

baccini — Thu, 11 Nov 2021 18:24:53 GMT

ok thank you for your help...👍

Re: Mcafee expired im on Fiber Extra

Gandalf — Thu, 11 Nov 2021 20:59:00 GMT

Thanks for getting back to us @baccini

Looks like we've sent you the email to confirm Plusnet Protect (McAfee) is ready to download about 20 minutes ago.

If you're still having issues, can you try uninstalling it, re-download from our website then re-install?

Let us know how it goes

Re: Mcafee expired im on Fiber Extra

baccini — Sun, 05 Dec 2021 11:39:35 GMT

So far so good everything seems fine now.

Re: Mcafee expired im on Fiber Extra

LaurenB — Mon, 06 Dec 2021 08:14:50 GMT

Thanks for getting back to us! Glad everything seems OK but should you have any further queries please do just get back to us.

Re: Mcafee expired im on Fiber Extra

oakleyroyal — Mon, 03 Jan 2022 10:40:08 GMT

Hi, This has just happened to me this morning for the 3rd or 4th month in a row. I called Technical Services and was told that this is an ongoing issue and would carry on happening on a monthly basis while they are trying to resolve. 🙄

Re: Mcafee expired im on Fiber Extra

baccini — Fri, 07 Jan 2022 19:26:28 GMT

happening again with me now.

Re: Mcafee expired im on Fiber Extra

TheMightyAJ — Sat, 08 Jan 2022 11:50:44 GMT

Hi @baccini,

Have you attempted to uninstall the software and reinstall it again via our site download?

Re: Mcafee expired im on Fiber Extra

baccini — Wed, 12 Jan 2022 19:58:04 GMT

Hi yes had to do a reinstall as protection expired

Re: Mcafee expired im on Fiber Extra

baccini — Wed, 12 Jan 2022 20:00:46 GMT

Re: Mcafee expired im on Fiber Extra

Gandalf — Thu, 13 Jan 2022 07:06:57 GMT

Thanks for getting back to us @baccini

I'm sorry to see your Plusnet Protect powered by McAfee's still expiring.

I'd like to arrange for McAfee's Support Team to call you back to see if they'll be able to resolve this.

Could you private message me your account username, e-mail address and phone number they can get you on?

Re: Mcafee expired im on Fiber Extra

baccini — Sun, 16 Jan 2022 18:32:53 GMT

this might help a few people that are having the same issue with Mcafee.I had a call from Mcafee as you requested they give me hopefully a simple fix that I've not tried yet, right click on mcafee taskbar icon and choose verify subscription thats it fingers x that it works. Cheers and thanks for your help............

Re: Mcafee expired im on Fiber Extra

Gandalf — Sun, 16 Jan 2022 21:12:09 GMT

Cheers for the post back @baccini

Ah that's good to know! Let me know if it works or you have further issues.

Re: Mcafee expired im on Fiber Extra

oakleyroyal — Sun, 16 Jan 2022 22:36:45 GMT

Cheers @baccini, I’ve tried this and will see if this works!!

Re: Mcafee expired im on Fiber Extra

Gandalf — Mon, 17 Jan 2022 11:36:38 GMT

Let us know how it goes! Cheers

Re: Mcafee expired im on Fiber Extra

oakleyroyal — Thu, 03 Feb 2022 06:40:53 GMT

Here we go again!
Another month and another email telling me Plusnet Protect has been cancelled!!!!!
This happens every month despite calls to tech support each time and being given assurances that it will not happen again!
SORT IT OUT!