topic Re: Archived webspace in Everything else

Archived webspace

fatherchristmas — Wed, 22 Dec 2021 15:22:17 GMT

Hi,

Could you please unarchive the webspace linked to my account? Feel free to delete/reset whatever is on it as I will add a new site to it.

For reference - I did ask about this about 5 years ago but it couldn't be done for some reason. Finally getting around to asking again..

Thanks

Merry Christmas

Re: Archived webspace

Gandalf — Thu, 23 Dec 2021 09:22:20 GMT

Thanks for your post @fatherchristmas (I'll see you on Saturday )

I've raised a task to our NetOps team to investigate this. It's very likely we can't restore your webspace due to how long ago it was archived we wouldn't have the content anymore, but we should be able to provide site access again.

In the meantime, could you try uploading files to the /htdocs folder and delete the index.htm file?

I'll provide an update on the task as soon as I know more, which should be within the next 3 to 5 working days.

Re: Archived webspace

Gandalf — Tue, 28 Dec 2021 10:00:58 GMT

Hi @fatherchristmas

We've now restored your permissions to upload new content to your webspace, but we can't get your existing content back due to how long ago it was archived. Let us know if you've got further issues or there's anything else you'd need help with.

Re: Archived webspace

fatherchristmas — Wed, 05 Jan 2022 15:19:01 GMT

Thanks @Gandalf for your help. All is working again now.

Cheers!

Re: Archived webspace

Gandalf — Wed, 05 Jan 2022 17:54:47 GMT

Awesome, thanks for the confirmation @fatherchristmas

Let us know if you have further issues or there's anything else you'd need help with.