topic Re: Transferring Domain Name from Plusnet in Everything else

Transferring Domain Name from Plusnet

glenury — Tue, 30 Nov 2021 13:01:02 GMT

Hi, I'm looking for some help in transferring my domain name out of Plusnet (FORCE9) to BTNAMES. I requested the IPS tag to be changed Friday the 19th (I think) and a question was raised by the operator (Question 219774588) but nothing seems to have happened on it yet and from what I can see Nominet are still showing the IPS tag to be FORCE9.

I followed up with a request for the original email address that was used when Plusnet registered the domain for me as I think I could then facilitate the change myself through Nominet but again I've heard nothing back adn I'm starting to panic about the whole thing as the domain handles all of my business email accounts and my new business provision with BT starts Dec 3rd.

Any help greatly appreciated

Re: Transferring Domain Name from Plusnet

Cityflyer — Tue, 30 Nov 2021 14:20:30 GMT

No help to you, I'm afraid, but I’m in the same boat. I was given a ticket number (INFOPS-66999) but I'm blowed if I can find how to track progress. I don’t believe anything has happened....

Re: Transferring Domain Name from Plusnet

glenury — Tue, 30 Nov 2021 15:28:35 GMT

@TheMightyAJ, @Gandalf sorry for the direct tag - I know this isnt how tickets are administered but I'm getting quite anxious about this and I see that you have helped with this issue in the past. I was told that Dec 3rd my account will close and I will get no more email.

Re: Transferring Domain Name from Plusnet

adam945 — Wed, 01 Dec 2021 09:12:06 GMT

Good morning @glenury

Thanks a lot for reaching out. Pelase accept our apologies for the length of time it's taking to get your domain transferred out. It looks like the initial task was raised incorrectly on our end, and was therefore rejected by our NetOps Team. Ideally, the agent whom initially raised this should have followed it up.

Going forward, we need to initiate the correct process to get this sorted, so I've sent you a message on the open ticket which we'd just need you to respond to before I can raise a new task. Give me a shout on here once you've responded and I'll get it sorted.

Re: Transferring Domain Name from Plusnet

Cityflyer — Wed, 01 Dec 2021 11:20:34 GMT

@adam945 Hi, could you have a look at mine (INFOPS-66999) if you get a moment? Many thanks

Re: Transferring Domain Name from Plusnet

glenury — Wed, 01 Dec 2021 11:55:01 GMT

Hi Adam, I've updated the open question as you requested with the new IPS tag, my domain and a contact address (I assumed this was an email address)

Thanks

Warwick

Re: Transferring Domain Name from Plusnet

adam945 — Wed, 01 Dec 2021 14:50:04 GMT

Great stuff @glenury - I've just re-raised the task for you, again, please accept our apologies for not raising it property to begin with, and that it was not followed up, all sorted now, if for whatever reason it's rejected, I'll be sure to follow up.

Hey @Cityflyer, same goes for yourself unfortunately, the initial task was rejected and has not been followed up on. Please accept my apologies for the inconvenience caused here. I've just sent you a message on the open ticket which we'd need you to respond to before I can go ahead and re-raise the task properly. Give me a shout on here once you've responded and I'll get it done.

Re: Transferring Domain Name from Plusnet

Cityflyer — Wed, 01 Dec 2021 15:15:21 GMT

@adam945 Open question updated as requested

Re: Transferring Domain Name from Plusnet

Gandalf — Wed, 01 Dec 2021 20:29:31 GMT

Thanks for getting back to us @Cityflyer

I can see Adam's raised a NetOps task (INFOPS-67316) and they'll transfer your domain as soon as possible, which should be within 3 working days. I've prodded a colleague in the team but they've gone home for the night.

Re: Transferring Domain Name from Plusnet

Gandalf — Fri, 03 Dec 2021 12:51:39 GMT

@glenury, Your domain has been transferred, you'll just need to update the nameservers in your new host's control panel.

@Cityflyer, Really sorry about this. There was a mix-up in the internal system we use to respond to forum posts and due to a mistake (@adam945 ) your account reference was put on @glenury's profile, which made me believe the task INFOPS-67316 was for your domain but looking at your account now, I can see we've not yet raised a task.

We've corrected the account reference and I've now raised your domain transfer request under ref INFOPS-67513

We'll transfer your domain as soon as we can but this may not be until next week. I've prodded a colleague though in the NetOps team to try to get this prioritised but I can't make a promise I can.

Re: Transferring Domain Name from Plusnet

Cityflyer — Fri, 03 Dec 2021 13:03:00 GMT

@Gandalf OK, thanks for keeping an eye on this frustrating process.

Re: Transferring Domain Name from Plusnet

Gandalf — Mon, 06 Dec 2021 11:18:58 GMT

@Cityflyer

We've transferred your domain to your new provider now.

You'll need to change the nameservers through their portal or by contacting them.

Let me know if you have further issues or there's anything else you'd need help with