topic Re: Waiting on static IP address to be assigned in Everything else

Waiting on static IP address to be assigned

spriggsey — Fri, 05 Nov 2021 10:20:14 GMT

Hello,

As of yesterday I enabled the add-on of having a static IP to my account and reset my internet multiple times to trigger a new IP to be assigned but I am yet to be able to see that I have a static IP, If I also do a rDNS check shows that the IP has not been assigned.

Please can a member of staff look at my account and enable it.

Thanks

Re: Waiting on static IP address to be assigned

dvorak — Fri, 05 Nov 2021 12:18:48 GMT

Moderators Note

This topic has been moved from Fibre to Everything Else

Re: Waiting on static IP address to be assigned

LaurenB — Fri, 05 Nov 2021 16:36:33 GMT

Hiya @spriggsey, thanks for getting in touch. I'm sorry for the issues with your static ip.

It wouldn't let me activate it our side either, so I have now removed and readded this (I've popped a credit on to cover the second charge) and this looks to be now active.

You'll just need to reboot your router. Let us know how it goes!