topic Re: Remove devices from McAfee in Everything else

Remove devices from McAfee

jing — Fri, 10 Sep 2021 13:13:40 GMT

I have 7 devices on my Mcafee account that's bundled in as part of PlusNet Protect. However, none of them are in use, so need to be removed. Unfortunately, I can't seem to find a way of doing that from the McAfee web page.

I literally just need them all removing from my account so I can download McAfee on to my current devices. Anyone know how I do that please?

Thanks.

Re: Remove devices from McAfee

Gandalf — Sun, 12 Sep 2021 20:28:55 GMT

Hi @jing

We'd have to arrange for McAfee's Support Team to call you back to remove the devices from their side.

Can you drop me a private message with your account username, a contact number to reach you on and a timeframe when you'd be available for a call?

Re: Remove devices from McAfee

Tryinghard — Tue, 14 Sep 2021 10:14:13 GMT

I have same issue

Re: Remove devices from McAfee

Gandalf — Tue, 14 Sep 2021 12:47:52 GMT

@Tryinghard

Feel free to drop me a private message with the above info^ and I can arrange a call back from McAfee Support.

Re: Remove devices from McAfee

Tryinghard — Wed, 15 Sep 2021 11:52:10 GMT

After a PM to Plusnet McAfee soon phoned and sorted.

Re: Remove devices from McAfee

LaurenB — Wed, 15 Sep 2021 14:41:14 GMT

I'm pleased to hear you've had a call and got this sorted @Tryinghard, just get back to us should you have any further queries.

Re: Remove devices from McAfee

jing — Thu, 16 Sep 2021 08:32:02 GMT

So I just got off the phone with McAfee and they told me that there's no need to remove the devices and that I should be able to continue installing the product.

I'm on a Mac, and they said they don't know if PlusNet provides a license for Mac, do you @Gandalf?

Honestly, the McAfee person was pretty dismissive and useless, frankly. I think I'll probably just go an buy some AV elsewhere.

Re: Remove devices from McAfee

Tryinghard — Thu, 16 Sep 2021 08:45:43 GMT

The Plusnet site says up to 7 PCs

Re: Remove devices from McAfee

jab1 — Thu, 16 Sep 2021 09:16:40 GMT

@jing wrote:

So I just got off the phone with McAfee and they told me that there's no need to remove the devices and that I should be able to continue installing the product.

I'm on a Mac, and they said they don't know if PlusNet provides a license for Mac, do you @Gandalf?

Honestly, the McAfee person was pretty dismissive and useless, frankly. I think I'll probably just go an buy some AV elsewhere.

@jing The McAfee product via PN is NOT compatible with Macs - it is Windows only, and to be honest I wouldn't use it anyway.

Re: Remove devices from McAfee

jing — Thu, 16 Sep 2021 09:18:22 GMT

@jab1 appreciate the follow up. I already went ahead and purchased a Bitdefender license. 👍

Re: Remove devices from McAfee

LaurenB — Thu, 16 Sep 2021 12:36:34 GMT

Hiya @jing, as @jab1 has mentioned, it isn't compatible with Mac. Should you have any further queries, please don't hesitate to get back to us.