topic Re: Static ip switched to dynamic in Everything else

Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 05:54:38 GMT

My static ip address appears to have been switched to a dynamic one and it wont let me change it back to a static address.

Is there any way to tell from the plusnet website what my ipaddress actually is as I'm away from home at the moment attempting to connect back in to my server?

Re: Static ip switched to dynamic

mszune — Sat, 04 Sep 2021 09:37:35 GMT

Hi There, log into your account select broadband and then configure static IP, your Static IP address should be listed.

If on the other hand you think your IP has reverted back to a dynamic IP it should say so in Connection details.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 10:15:35 GMT

I'm sure it's switched to dynamic because it says so on the account page and I can't access via the IP address it should be on.

The button to switch to static does nothing and I can see no way to find out from the site what the IP address is when it's been reverted to dynamic.

Re: Static ip switched to dynamic

BD — Sat, 04 Sep 2021 11:10:22 GMT

Hi @Saurbaum, thanks for getting in touch. I can confirm when looking over your connection this side that the static IP address still looks to be in place and the current IP address we can see you have looks to be the same as it has been for at least the last 30 days. Can I ask, what makes you think the IP address has changed?

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 11:13:38 GMT

That nothing I can do to access any of the services I'm running works. I can get in via Google home to check it's all online and running but getting in from the outside isn't working like it has for years.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 11:14:52 GMT

That and when I go to my account on your site it says that it is dynamic and the button to setup static does nothing.

Re: Static ip switched to dynamic

Baldrick1 — Sat, 04 Sep 2021 11:27:42 GMT

@Saurbaum

Do you know what your IP address is/has been in the past? Have you not checked whether it’s changed? Just Google: What’s my IP address.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 11:30:21 GMT

That would indeed tell me what the IP address is where I am. The problem is I'm not at home.

Re: Static ip switched to dynamic

Baldrick1 — Sat, 04 Sep 2021 11:39:33 GMT

@Saurbaum

So all that you know is that you can’t access a remote location? Why assume that it’s an IP address issue when so many things might have failed at the remote location?

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 11:42:49 GMT

Because as I keep saying. When I sign into the Plusnet account site it says I'm on a dynamic IP address.

I can access my Google home setup which means the internet connection is up and I can see the server is online with port forwarding still configured for it.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 13:03:43 GMT

@BD https://community.plus.net/t5/media/gallerypage/user-id/56303/album-id/29050/tab/albums

Let me know if you can see that.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 15:27:01 GMT

@BD Can you send me a private message with what you think my IP address is at the moment?

Re: Static ip switched to dynamic

Gandalf — Sat, 04 Sep 2021 15:48:39 GMT

Thanks for getting back to us @Saurbaum

I've had a look into this for you and you are definitely on a static IP still.

Your account's not showing this likely because how we added it on long ago (to be precise, 2006-08-28 21:00:50)

The static IP isn't an "Add-On" as such you paid £5 to have, we gave you it free of charge so it was added a different way.

I've dropped you an email to confirm what your static IP is. I hope this helps.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 16:10:29 GMT

Thanks for trying I'll start the process of moving my ISP thanks.

Re: Static ip switched to dynamic

Gandalf — Sat, 04 Sep 2021 16:20:52 GMT

Thanks for getting back to me @Saurbaum

I'm sorry to see you're wanting to leave us. May I ask why? You are on a static IP, we've made no changes.

The issues you're having suggest to be something different and not something we've done?

If you can provide more detail about the setup you have and what you're trying to do then someone may be able to help.

Re: Static ip switched to dynamic

Saurbaum — Sat, 04 Sep 2021 18:52:57 GMT

The only way I can know I have a static ip address is you claim I do. Your own systems can't show me the apparently correct information which makes any future problem solving an exercise in guesswork on what's true and what is not.

Throughout your support website I keep finding suggestions to contact you via chat, though when you eventually give up trying to find the link it turns out that chat is now only available for sales.

Since I last renewed my speeds have been slower than before and to cap it all off your competitors can now all offer me fibre to the property with up to 990Mb/s.

After all this why would I stick around for that level of support and inconsistent speeds?

Re: Static ip switched to dynamic

Gandalf — Sun, 05 Sep 2021 08:02:35 GMT

Thanks for the explanation @Saurbaum

I can remove your static IP and re-add it through the more modern way which should then make it appear on the member centre for you your side.

We’ve turned live chat off for support a while ago but if you don’t want to phone, we’re happy to help here (as you’ve worked out), Facebook or Twitter.

Although I appreciate that the above^ points are likely moot for staying with us if what you’re wanting is FTTP because we don’t currently offer this service.

Thanks for sticking with us for so long and all the best with your new provider! Hopefully we’ll see you back at some point in the future when we start doing FTTP.