topic Re: View my broadband usage in Everything else

View my broadband usage

jah — Thu, 15 Apr 2021 10:20:24 GMT

Hi! Please will someone point me to where I can see my broadband usage figures (and pretty chart) because these links are all dead:

Thank you.

Re: View my broadband usage

jab1 — Thu, 15 Apr 2021 10:26:23 GMT

Not available, @jah - unless you are on a very old capped package - and they haven't been for 2+ years.

Re: View my broadband usage

flanzm — Thu, 15 Apr 2021 10:27:27 GMT

I don't believe you can anymore for unlimited accounts. From memory the functionality was removed a few years ago as recording it was slowing things down too much.

Re: View my broadband usage

jah — Thu, 15 Apr 2021 10:36:29 GMT

Thank you @jab1 and @flanzm . I misread this part of the help :

You can only check your usage if you’re not on an unlimited broadband product. (If you do have unlimited broadband, you can use it as much as you like).

Re: View my broadband usage

Mav — Thu, 15 Apr 2021 10:52:23 GMT

Moderator's note(s):

Thread moved from My Account/Billing to Everything Else.

Re: View my broadband usage

JonoH — Thu, 15 Apr 2021 14:09:36 GMT

We're actually going to fully decommission these in the near future as they're simply not accurate anymore, things like network caching means a large volume of traffic never really hits our servers.

Customers on a metered product are not being charged for additional usage so it should have no impact on them either