https://community.plus.net/t5/Everything-else/Screen-share-request-claiming-to-have-been-sent-by-removed/m-p/1799461#M25591 <P>On 20 March 2021 I telephoned Plusnet to renew my contract, agreed the terms, and received a standard email with general details and an open question email with specific details. The Plusnet account executive told me to expect these. However, immediately afterwards I received a screen share request with "collaboration@lightico.com" displayed as the sender, while the email text said the message had been sent by "<FONT color="#993300"> [Removed]</FONT>". I disregarded the request as the Plusnet account executive had made no mention of this and because I don't share my computer screen.</P> <P>When I telephoned Plusnet again (two days later) about a different matter (bill problem), I asked about the suspicious email and was told it had not been sent by Plusnet.</P> <P>However, the timing and the claim in the email that it comes from Plusnet are very suspicious and make me worry about security -- both mine and Plusnet's.</P> <P>Does anyone have any ideas about this?</P> <P>&nbsp;</P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P style="font-size: 10pt;"><STRONG>Moderators Note:&nbsp;</STRONG>Personal information removed</P> </DIV> Mon, 22 Mar 2021 18:40:36 GMT dags 2021-03-22T18:40:36Z https://community.plus.net/t5/Everything-else/Screen-share-request-claiming-to-have-been-sent-by-removed/m-p/1799461#M25591 <P>On 20 March 2021 I telephoned Plusnet to renew my contract, agreed the terms, and received a standard email with general details and an open question email with specific details. The Plusnet account executive told me to expect these. However, immediately afterwards I received a screen share request with "collaboration@lightico.com" displayed as the sender, while the email text said the message had been sent by "<FONT color="#993300"> [Removed]</FONT>". I disregarded the request as the Plusnet account executive had made no mention of this and because I don't share my computer screen.</P> <P>When I telephoned Plusnet again (two days later) about a different matter (bill problem), I asked about the suspicious email and was told it had not been sent by Plusnet.</P> <P>However, the timing and the claim in the email that it comes from Plusnet are very suspicious and make me worry about security -- both mine and Plusnet's.</P> <P>Does anyone have any ideas about this?</P> <P>&nbsp;</P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P style="font-size: 10pt;"><STRONG>Moderators Note:&nbsp;</STRONG>Personal information removed</P> </DIV> Mon, 22 Mar 2021 18:40:36 GMT https://community.plus.net/t5/Everything-else/Screen-share-request-claiming-to-have-been-sent-by-removed/m-p/1799461#M25591 dags 2021-03-22T18:40:36Z https://community.plus.net/t5/Everything-else/Screen-share-request-claiming-to-have-been-sent-by-removed/m-p/1799463#M25592 <P>The Lightco documentation is your new contract. When I changed contract in August last year I was told it was a new system at that time. The representative that |I was dealing with was sharing the screen with me and I read the terms and accepted and completed the procedure. It remains on my inbox as an email.</P> Mon, 22 Mar 2021 09:36:02 GMT https://community.plus.net/t5/Everything-else/Screen-share-request-claiming-to-have-been-sent-by-removed/m-p/1799463#M25592 agedgopher 2021-03-22T09:36:02Z