topic Re: Neighbours Cable is Plugged into our Exterior Unit in Everything else

Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 14:55:57 GMT

Hey,

We've discovered that, what we assume, is an engineer sorting the next doors internet has done a botch job and plugged their cable into the unit mounted on our exterior wall. Their house has their own unit, but they've opened our unit plugged it in and left it all exposed and in a terrible state. I've attached pictures. It's the black cable that comes from their porch, across the fence and is plugged directly into our box. As you can see, the casing is open and on the floor, and there's exposed wiring.

Can anyone advise me on what's going on here and what I should do about it? Sometimes I think we have unexplained connection issues, but I can't be sure.

Thanks.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 15:29:40 GMT

@rk1991 No promise this will work, but it's worth a try: 0800 023 2023 (option 1).

They should never do that, but I'm going to guess this work was carried out by a subcontractor, and they have been known to bodge jobs/cut corners.

Re: Neighbours Cable is Plugged into our Exterior Unit

198kHz — Wed, 18 Nov 2020 15:41:44 GMT

@rk1991 If there's no joy on the phone, there's a complaints form here:

https://www.openreach.co.uk/orpg/home/loadRaiseComplaint.do

Re: Neighbours Cable is Plugged into our Exterior Unit

dvorak — Wed, 18 Nov 2020 16:02:43 GMT

Moderators Note

This topic has been moved from Fibre to Everything Else

Re: Neighbours Cable is Plugged into our Exterior Unit

RealAleMadrid — Wed, 18 Nov 2020 16:36:39 GMT

@rk1991 As far as I know Openreach do not use any plug in connection on copper telephone circuits. That box looks like a virgin cable connection to me. I would suggest you get in touch with them There is phone junction box at the end of the black tube higher up the wall..

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 16:45:23 GMT

Now you mention it, @RealAleMadrid , you could be right - but why install the neighbours cable up the wall of the OPs property without permission, and leave a trailing cable? And why disturb that (possibly) Virgin cable connection - again, without permission?

Re: Neighbours Cable is Plugged into our Exterior Unit

RealAleMadrid — Wed, 18 Nov 2020 16:51:31 GMT

@jab1 Because they are cowboys.😁

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:01:26 GMT

@RealAleMadrid Correct, but that doesn't help @rk1991 . Will be interesting to see what reply he gets from OR.

Re: Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 17:04:09 GMT

I've finally found Virgin Medias live chat, so I've left all the information there awaiting response.

I'm inclined to go out there and just pull the cable my self, but I'm not sure what problems that may cause.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:07:36 GMT

@rk1991 So are these BT cables or Virgin Medias', and who is your ISP? Something isn't quite fitting right here.

Re: Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 17:08:47 GMT

My other neighbour has said it's Virgin Media I should contact for our street, though he could be wrong. What's an ISP?

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:10:38 GMT

ISP = Internet Service Provider. So who are you with Virgin or Plusnet?

Re: Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 17:17:54 GMT

Oh sorry, Plusnet.

Plusnet didn't have anything to do with this as far as I'm aware.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:22:33 GMT

OK, but as has been pointed out, that box at the bottom of your picture looks like a Virgin Media connection. And Plusnet wouldn't have anything to do with it - it would be either Virgins installers or BTOR.

Re: Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 17:22:22 GMT

Does that change anything or is it still the same issue? Besides the terrible arrangement of the cables.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:24:57 GMT

It does change things - if the recent work was by Virgin, they need to be contacted. If it was BTOR, they need to be contacted - two entirely different companies.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:40:45 GMT

@rk1991 Who are your neighbours with, and have you ever been with Virgin?

Re: Neighbours Cable is Plugged into our Exterior Unit

rk1991 — Wed, 18 Nov 2020 17:47:39 GMT

The neighbouring house in question, I have no idea, they're a Nepalese family who don't speak good English. The opposite neighbour who suggested Virgin Media is with said company.

We've never been with VM, I try to stay away from big companies with this stuff.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 17:55:09 GMT

OK, that does make things a bit complicated, but unfortunately you will need to talk to the neighbours, somehow, and determine who they are with. As the work was obviously done for them. To be honest, if it was Virgin, as it is looking likely, I'm a bit surprised, most of their installations I have seen are very neat.

Re: Neighbours Cable is Plugged into our Exterior Unit

jab1 — Wed, 18 Nov 2020 20:24:39 GMT

@rk1991 Having looked at the photograph again - what are the white cables running up the down-pipe, and where do they go? - they don't look like normal exterior grade to me.

The other question - I can't see the end of the cable hanging over the wall - can you take a clearer picture, without disturbing anything?