topic Re: BT Wholesale Broadband Performance Test has changed in Everything else

BT Wholesale broadband speed test not working

chusan — Mon, 13 Aug 2018 10:57:09 GMT

In the last couple of days the BT Wholesale speed test is not working.

I do not have fibre but normally when I test I get a speed of about 4 which is fine for my needs.

When I click the correct box on the BT Wholesale page it says testing but the blue line never moves (does not move across as normal) even though it states it is testing. The blue line seems to be frozen.

I can get readings from other test sites but would like to get BT readings as well.?Any thoughts on what is happening and how to correct the fault.

Chusan

BT Wholesale Broadband Performance Test has changed

goldenfibre — Mon, 13 Aug 2018 01:17:15 GMT

Has anyone notice there is a big change in BT Wholesale Broadband Performance Test because the download and upload test is now shortern time to run. But the download is not spot on & upload is very low at 1Mbps with higher ping. When click further Broadband Diagnostic Test it went to next page as TAP1 LOL. Lots of customers will complaints to ISP about incorrect download speed & very low upload speed with too high ping now. It's now working via firefox but still need download, upload and ping to be fixed by BT end.

BT Wholesale Broadband Performance Test: http://speedtest.btwholesale.com/

I think PN need to raise this with BT Wholesale of why making this lots worsen than before.

Re: BT Wholesale Broadband Performance Test has changed

Pete11 — Mon, 13 Aug 2018 07:13:47 GMT

Judging from the test I've just run, it's definitely faulty..

Compared with this one...

Re: BT Wholesale Broadband Performance Test has changed

Strat — Mon, 13 Aug 2018 12:06:17 GMT

My upload speed varies between 1Mbs and 8 Mbs on BT test compared with between 17Mbs and 18Mbs on thinkbroadband tests.

The BT speed tester is consistently unreliable.

Re: BT Wholesale Broadband Performance Test has changed

TheMightyAJ — Mon, 13 Aug 2018 12:40:12 GMT

Hi @goldenfibre,

Unfortunately the BT Wholesale Broadband Performance Test site can be inaccurate at times and may cause some confusion when trying to diagnose performance issues. If you do believe that you're experiencing issues with your broadband speeds, or you'd simply like to gauge the speeds that you're receiving, it would be best to run a test using www.speedtest.net/.

Re: BT Wholesale broadband speed test not working

plusnettony — Mon, 13 Aug 2018 13:39:11 GMT

I've just been discussing subject actually. Apparently it works well in Internet Explorer. Personally, I'd be trying to get speedtest.net to work.

Re: BT Wholesale broadband speed test not working

JayG — Mon, 13 Aug 2018 13:47:33 GMT

At the moment it doesn't work in either IE11 or Chrome for me (symptoms as described by @chusan.)

Re: BT Wholesale broadband speed test not working

plusnettony — Mon, 13 Aug 2018 13:53:19 GMT

The issue has been raised previously, and I'm hoping a fix is on the way.

Re: BT Wholesale broadband speed test not working

chusan — Mon, 13 Aug 2018 14:01:44 GMT

I am using Microsoft Edge in Windows 10 and it still is not working

Re: BT Wholesale broadband speed test not working

198kHz — Mon, 13 Aug 2018 14:44:05 GMT

Windows 7 Home

Download pretty much as normal.

Upload 0 Mbps

Latency 224 mS - rather high

Re: BT Wholesale broadband speed test not working

DS — Mon, 13 Aug 2018 17:29:52 GMT

I am using Microsoft Edge in Windows 10 and it still is not working

It worked for me about midday today.

Though Edge used to give me a pop up warning to allow Flash to run, which I used to allow once. Today there's no prompt to allow Flash to run.

Just tried again now, and after a short blue bar not loading delay it completed the test.

The results could be due to an issue with my connection though-

Download Speed(Mbps): 20.34 Mbps

Upload Speed(Mbps) : 0.10 Mbps

Ping Latency(ms): 649 ms

Re: BT Wholesale broadband speed test not working

Lucy — Mon, 13 Aug 2018 18:25:09 GMT

Same problem here with Windows 10 and Chrome, Edge or Firefox. It completed the test only once and gave a Ping/Latency value of 6981, but pages load OK and actual download speeds aren't much lower than expected. The 'Further diagnostics' button in the Wholesale Speedtest page worked (took a while to appear) and gave the expected figures.

I'm sure it's a Flash issue, perhaps only affecting Windows 10.

Re: BT Wholesale broadband speed test not working

pvmb — Mon, 13 Aug 2018 19:16:56 GMT

Just tried it, on Win 8, latest Opera browser - while on WiFi

It 'works', but had to wait a damn long time for it to get going. Like others, it gave a very low upload speed for some reason.

P.S. Just noticed upload speed was given as 0 Mbps...

Re: BT Wholesale broadband speed test not working

chandu — Wed, 15 Aug 2018 02:52:59 GMT

I am using W10 with IE11 and I have an issue as described by all the previous posters.

So, what is going on?

Please get it fixed.

Chandu.

Moderator's note by Mike (Mav): Snipe aimed at a staff member removed as per Forum rules.

Re: BT Wholesale Broadband Performance Test has changed

dgilbert2 — Mon, 13 Aug 2018 20:59:48 GMT

Same for me, the upload side of the BT Wholesale Speedtest does not seem right anymore. 1 instead of around 14Mbps!

Been the same for a few days.

Re: BT Wholesale Broadband Performance Test has changed

goldenfibre — Mon, 13 Aug 2018 21:38:05 GMT

@TheMightyAJ whoever designed this BT Wholesale Performance Test should be sacked because of unfit for purpose. Very poor and outdated overall. I have no issues with my broadband. But sometimes, the fault team and the supplier ask everyones on many ISPs to use this BTw PT for evidence to BTw with speed test result.

I think BTw it time to scrap this outdated and replaced a new one with non flash and non java version.

Re: BT Wholesale Broadband Performance Test has changed

Gandalf — Mon, 13 Aug 2018 21:55:59 GMT

The BT speedtester should’ve been updated to HTML5 yesterday, and a quick test on my non-Flash supported iPhone shows that this is indeed the case as the test is running.

Do you mind me asking what browsers you all were using? As I’d like to go back to our suppliers to investigate further.

Re: BT Wholesale Broadband Performance Test has changed

goldenfibre — Mon, 13 Aug 2018 22:02:32 GMT

@Gandalf All browser doesn't seem right at all. I will try my tablet to see what happen. As I can plugged my tablet ethernet straight to the router to get the result of the speed throughput. I will updated later with all browser speed results here

Re: BT Wholesale Broadband Performance Test has changed

bobpullen — Mon, 13 Aug 2018 22:04:26 GMT

Same here. Upload inordinately low. Using Chrome on Android 9.

Re: BT Wholesale Broadband Performance Test has changed

goldenfibre — Mon, 13 Aug 2018 22:29:47 GMT

@Gandalf

Here is results:

Google Chrome v68.0.3440.106 64 bit:
Download Speed(Mbps): 69.28 Mbps
Upload Speed(Mbps) : 0.92 Mbps
Ping Latency(ms): 65 ms

Vivaldi v1.15.1147.64 32 bit:
Download Speed(Mbps): 68.95 Mbps
Upload Speed(Mbps) : 1.55 Mbps
Ping Latency(ms): 54 ms

Pale Moon v27.9.4 (64-bit):
Please wait while we test your service...
(it just stay there nothing happen) been try three times, the same result)

Opera V12.17 Build1863 Platform Win32:
Download Speed(Mbps): 68.95 Mbps
Upload Speed(Mbps) : 1.55 Mbps
Ping Latency(ms): 54 ms

Internet Explorer 11 v11.165.17134.0 update versions: 11.0.75 (KB4339093):
Download Speed(Mbps): 69.03 Mbps
Upload Speed(Mbps) : 1.61 Mbps
Ping Latency(ms): 54 ms

Firefox Quantum v61.0.2 64 bit:
Download Speed(Mbps): 68.85 Mbps
Upload Speed(Mbps) : 1.40 Mbps
Ping Latency(ms): 76 ms

Microsoft Edge 42.17134.1.0 Microsoft EdgeHTML 17.17134 64 bit:
Download Speed(Mbps): 69.31 Mbps
Upload Speed(Mbps) : 1.73 Mbps
Ping Latency(ms): 24 ms

Android Tablet using Chrome via ethernet:
Download Speed(Mbps): 69.71 Mbps
Upload Speed(Mbps) : 0.73 Mbps
Ping Latency(ms): 94 ms