topic Re: Unable to access William Hill in Everything else

Unable to access William Hill

Richie — Sat, 18 Jan 2020 11:57:10 GMT

For the last couple of days I've been unable to access William Hill website or apps. Works fine when I connect via Three mobile. Any ideas? Thanks

Re: Unable to access William Hill

Baldrick1 — Sat, 18 Jan 2020 12:02:01 GMT

@Richie

It works for me. Have you got Safeguard or some other filter software installed on your computer?

Re: Unable to access William Hill

Richie — Sat, 18 Jan 2020 12:19:19 GMT

No, worked fine up until a few days ago, and I haven't changed any settings. Says "403 Error - request blocked" now...

Re: Unable to access William Hill

Baldrick1 — Sat, 18 Jan 2020 12:48:00 GMT

@Richie

Have you tried using a different Internet browser on your computer?

Re: Unable to access William Hill

Richie — Sat, 18 Jan 2020 12:54:36 GMT

Yes, all access from Plusnet to website and apps is blocked... Different browsers and devices. Three mobile has normal access.

Re: Unable to access William Hill

Baldrick1 — Sat, 18 Jan 2020 13:26:17 GMT

@Richie

My suspicion is that Safeguard has been enabled on your Plusnet account with gambling sites being barred. If you can select your own D S server on your device then over ride Plusnet’s by using say the Google DNS servers on 8.8.8.8 and 8.8.4.4.

Alternatively log into your router and see which DNS servers are enabled and/or your Plusnet account and check/modify your Safeguard settings.

Re: Unable to access William Hill

Richie — Sat, 18 Jan 2020 13:41:38 GMT

Thanks Baldrick but unless Safeguard can be changed remotely by Plusnet then no settings have changed, and I don't really want to start messing with settings etc. My other gambling site, Coral, still works fine as before.

Re: Unable to access William Hill

Richie — Sun, 19 Jan 2020 12:20:53 GMT

Tried again this morning, and access restored...!