topic Re: No migration email. in Email

No migration email.

JJ — Sat, 14 Nov 2026 08:18:18 GMT

I am assuming that all migrations to Greenby are complete. I have not had any emails from Greenby. I have tried logging in on their portal. I have also used the 'forgotten password' route. Any suggestions as to what I should do next ?

Johnh

Re: No migration email.

jab1 — Sat, 14 Nov 2026 08:46:06 GMT

@JJ Which email 'brand' are on? How are you trying to log on to the Greenby portal?

Re: No migration email.

JJ — Sat, 14 Nov 2026 08:51:54 GMT

Hi,

Plusnet and yes on their portal

John

Re: No migration email.

JJ — Sat, 14 Nov 2026 08:54:49 GMT

Used Portal client-app-gb.staging.encuro.net

Re: No migration email.

jab1 — Sat, 14 Nov 2026 09:00:25 GMT

No idea what that portal is - on the rare occasions I venture there, I use this link: https://greenby.com/ and log in with my username and account password.

Re: No migration email.

JJ — Sat, 14 Nov 2026 10:27:45 GMT

Used the .com one first. AI suggested the other one.
Johnh

Re: No migration email.

jab1 — Sat, 14 Nov 2026 10:33:41 GMT

A small suggestion - take AI responses with a wagon-load of salt.

If your email address is a Plusnet one, AFAIK all these have been transferred to Greenby, and you should be able to log into the portal using your username in the op field and your account password in the lower one.

Re: No migration email.

PhilipHeyes — Sat, 14 Nov 2026 11:13:20 GMT

We have Plusnet emails in the format <various.names>@<account>.plus.com

We migrated to Greenby in March and the portal www.greenby.com logs in as @jab1 advised with
the same credentials as are used for the Plusnet Member Centre i.e. account / Password

What ever is at https://client-app-gb.staging.encuro.net/ may look similar but it rejects
our credentials.

Re: No migration email.

jab1 — Sat, 14 Nov 2026 11:22:16 GMT

@PhilipHeyes I would suggest that weird link is to Greenby's staging/test platform, as it implies.