topic No migration email. in Email

No migration email.

JJ — Sat, 14 Nov 2026 08:18:18 GMT

I am assuming that all migrations to Greenby are complete. I have not had any emails from Greenby. I have tried logging in on their portal. I have also used the 'forgotten password' route. Any suggestions as to what I should do next ?

Johnh

Re: No migration email.

jab1 — Sat, 14 Nov 2026 08:46:06 GMT

@JJ Which email 'brand' are on? How are you trying to log on to the Greenby portal?

Re: No migration email.

JJ — Sat, 14 Nov 2026 08:51:54 GMT

Hi,

Plusnet and yes on their portal

John

Re: No migration email.

JJ — Sat, 14 Nov 2026 08:54:49 GMT

Used Portal client-app-gb.staging.encuro.net

Re: No migration email.

jab1 — Sat, 14 Nov 2026 09:00:25 GMT

No idea what that portal is - on the rare occasions I venture there, I use this link: https://greenby.com/ and log in with my username and account password.