topic Re: Greenby - logging in in Email

Greenby - logging in

Okay — Thu, 24 Sep 2026 13:52:56 GMT

Hello,

I got a "welcome to greenby" email the other day. It said: "Simply log in with your Plusnet email credentials at greenby.com to access your mailbox and continue using your email as usual."

I did this and it said: "Account details not recognised, please try again."

Any suggestions?

Thanks.

Re: Greenby - logging in

jab1 — Thu, 24 Sep 2026 13:58:15 GMT

@Okay That 'instruction' is incorrect - you log in with your PN account name alone, and the password you use to log into the Member Centre.

Re: Greenby - logging in

Okay — Thu, 24 Sep 2026 14:46:39 GMT

Really? I log in using the user name and password associated with my main plusnet internet account? I don't like the sound of that. If that's the case I'll leave it.

Thanks for your help.

Re: Greenby - logging in

jab1 — Thu, 24 Sep 2026 14:52:50 GMT

why? There is no risk - hundreds of others have done it.

Re: Greenby - logging in

PhilipHeyes — Thu, 24 Sep 2026 15:04:04 GMT

One can log in to www.greenby.com portal and change the log in password
and / or enable 2 Factor Authentication.

It can be as secure as you make it.

Re: Greenby - logging in

Okay — Thu, 24 Sep 2026 15:41:56 GMT

@PhilipHeyes I'll change the login details as you suggested. Thanks.

Re: Greenby - logging in

MisterW — Thu, 24 Sep 2026 15:59:25 GMT

That 'instruction' is incorrect - you log in with your PN account name alone

You can login with the default email address <accountname>@<accountname>.plus.com so the email is technically correct but using just <accountname> is simpler. In either case you need the account password

Re: Greenby - logging in

Okay — Thu, 24 Sep 2026 16:11:00 GMT

@MisterW Thanks, I've sorted it out now.