topic Re: Opt-out link for email migration not working in Email

Opt-out link for email migration not working

watersem — Sat, 12 Sep 2026 12:37:33 GMT

I have received the migration email and don’t use my Plusnet email so clicked on the opt-out link, which just takes me to an FAQ page. How do I actually opt-out of the migration to Greensby?

Re: Opt-out link for email migration not working

ExForce9 — Sat, 12 Sep 2026 16:28:18 GMT

I'm not convinced that the Plusnet to Greenby opt out process actually works !

When I attempted to opt out, I got directed to the page below, which I then correctly completed.

When I pressed <Submit>, the "You have now opted out" acknowledgement page shown below appeared,

however the confirmation email never arrived.

A full six months later, I received an email telling me that my services had successfully been transferred to Greenby.

As I didn't want the webspace or the email from Greenby, I logged in to their portal and cancelled the services -

@watersem

So if I were you, don't worry about the opt out not working, and just cancel the service later.

Re: Opt-out link for email migration not working

kcarn — Mon, 21 Sep 2026 15:35:42 GMT

I’m having the same issue. Just received the same issue today and the opt out link doesn’t work. I didn’t even realise I had a Plusnet email! I don’t want my data transferred to a third party I’ve never heard of, especially having seen all the complaints on this forum!

Re: Opt-out link for email migration not working

pvmb — Mon, 21 Sep 2026 16:19:30 GMT

@kcarn

"I don’t want my data transferred to a third party I’ve never heard of, especially having seen all the complaints on this forum!"

IMO, you shouldn't believe everything you read on this forum. 😎