topic Re: Is there a Greenby Email Support link set up yet? in Email

Is there a Greenby Email Support link set up yet?

Slapdash2 — Fri, 21 Aug 2026 15:04:25 GMT

Is there a Greenby Email Support link set up yet for migrating Plusnet email users? eg phone number, email, website etc

Apologies if there is, I did search, but didn't find anything specific.

I am due to be migrated to Greenby on 6 September 2026.
I will be abroad from 4 September, I've got to see a Notary and clear up some other stuff, so I will miss the big bang here. I'm just a little concerned I will be isolated and lose my plusnet email with no access to support.
PN has been hosting my domain since 2007 eg my@domain.co.uk instead of my@domain.plus.com. My main email accounts are still with plusnet, though I have some gmail backups.
I'm registered as a vulnerable user by PN, eg I have been diagnosed with prostate cancer and I am due to undergo radiotherapy treatment in October. All my multiple interactions with the NHS are via my plusnet email, as are my most important utility and other accounts including 2 stage authentication. With the blood tests, MRI Scan, Biopsy, CT Scan, radioactive Bone Scan , hormone injections, writing a will etc, the notification from PN about ending emails support hasn't really come at the best of times, and I haven't felt it was really the best time to change my email setup right now.

I'm hoping for the best, but It would be nice if I could get a little reassurance that there would be somebody to talk to ,or write to, if all my email accounts and domain go pear-shaped post the migration to Greenby.

Any links and phone numbers would be much appreciated. Thanks in advance for your help.

Re: Is there a Greenby Email Support link set up yet?

jab1 — Fri, 21 Aug 2026 15:38:08 GMT

@Slapdash2 Unfortunately, all Greenby support is via a very unreliable bot service, and I suspect that that will be the situation going forward.

Re: Is there a Greenby Email Support link set up yet?

Slapdash2 — Fri, 21 Aug 2026 15:51:13 GMT

Thanks @jab1 for the information, though it is a little disappointing.

I can't think of any bot service that is anything other than unreliable and disappointing.My first sentence is always 'I want to speak with a Human Being'

Do they not even have a Greenby Community? I assume this Plusnet Email board will be going too.

Sad days.

Re: Is there a Greenby Email Support link set up yet?

jab1 — Fri, 21 Aug 2026 16:02:55 GMT

@Slapdash2 This is my personal opinion, so may not be entirely accurate. When BT Consumer decided to dump the email service, they went for the cheapest tender, and although Enix (Greenby's parent), do supply email services, they decided to build a complete new platform for the PN service, rather than using an established one.

For some reason, that platform has been built and deployed in a manner that makes Enix look totally incompetent, and, from what I have seen since its inception, they have no intension of making it any better.

I have moved to a proper email provider as I have no faith in anything ever being sorted.

Re: Is there a Greenby Email Support link set up yet?

Slapdash2 — Fri, 21 Aug 2026 16:06:50 GMT

@jab1 Spill the beans then, who did you move to?

Re: Is there a Greenby Email Support link set up yet?

jab1 — Fri, 21 Aug 2026 16:09:20 GMT

@Slapdash2 Mythic Beasts ( https://www.mythic-beasts.com/ ), like many other PN customers.

Re: Is there a Greenby Email Support link set up yet?

mavison — Fri, 21 Aug 2026 16:20:55 GMT

@Slapdash2 While I tend to agree with most of what @jab1 wrote, I have to say that I have had some useful responses from the ticket system which is available when you logon to greenby.com. Yes it does start with a bot, which can give generalised (and even wrong) answers, but if you persevere and ask to be connected to an agent, they can be more helpful. Mind you, they are just first-line support, and the real technicians are another level away, so sometimes 1st line support may agree something needs doing, but the technicians may take their time for whatever reasons.

In the Profile settings (from 3-dot menu at top right of page, to the right of your name) there are also various ways to indicate what sort of extra support you need, but I have not heard what effect they have.

Re: Is there a Greenby Email Support link set up yet?

pvmb — Fri, 21 Aug 2026 16:40:16 GMT

@Slapdash2

"I assume this Plusnet Email board will be going too."

That's an interesting point to ponder.