topic Re: Greenby down again? in Email

Greenby down again?

redsox9 — Tue, 18 Aug 2026 18:14:07 GMT

Outlook 2019:

Task 'xxxx.plus.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Greenby webmail:
RC error: Login failed, please check your credentials.

Re: Greenby down again?

Davidspeers — Tue, 18 Aug 2026 18:16:13 GMT

Yep. Down for me as well. Just as I was thinking it had been more stable.

Re: Greenby down again?

PhilipHeyes — Tue, 18 Aug 2026 18:26:59 GMT

Ditto . . .

Task 'john.doe@account.plus.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Do raise a ticket on www.greenby.com & paste in the error message.

[edit]

SMTP Credentials are instantly rejected.

I agree with @jab1 ... do not adjust your setting.

Re: Greenby down again?

jab1 — Tue, 18 Aug 2026 18:18:18 GMT

And me - Thunderbird keeps telling me to reset my password, which, of course, I am not going to do.

Re: Greenby down again?

redsox9 — Tue, 18 Aug 2026 18:26:38 GMT

@Davidspeers wrote: Yep. Down for me as well. Just as I was thinking it had been more stable.

With Greenby never assume anything or report that you are not being spammed.

Re: Greenby down again?

pvmb — Tue, 18 Aug 2026 18:31:39 GMT

@redsox9

"With Greenby never assume anything or report that you are not being spammed."

Well, I can report I am not being spammed! Though, currently, Greenby is down for me too. 🙂

Re: Greenby down again?

PhilipHeyes — Tue, 18 Aug 2026 18:42:10 GMT

Folks, take a look in the www.greenby.com portal, do you see your mailboxes
or do your see :

You don’t have any mailboxes set up.

Re: Greenby down again?

Davidspeers — Tue, 18 Aug 2026 18:43:34 GMT

Mine says I don’t have any mailboxes set up.

Re: Greenby down again?

jab1 — Tue, 18 Aug 2026 18:45:42 GMT

@PhilipHeyes I 'dont have any mailboxes set up' - total rubbish, of course.

Re: Greenby down again?

Annie — Tue, 18 Aug 2026 18:50:13 GMT

Yes, it did say that I didn't have any mailboxes but now it's showing them again but at this moment in time, I can't download any mail.

Re: Greenby down again?

penfold — Tue, 18 Aug 2026 19:05:44 GMT

Yes I've got this too. Says I've no mailbox.
Cannot download any emails

Re: Greenby down again?

jab1 — Tue, 18 Aug 2026 19:06:58 GMT

Greenby, as usual, is down.

Re: Greenby down again?

penfold — Tue, 18 Aug 2026 19:18:39 GMT

at least im migrating my e-mails off this bit by bit.

What did plusnet saddle us with.

No support status at all. Tickets answered by a bot.

Re: Greenby down again?

David60 — Tue, 18 Aug 2026 19:21:11 GMT

Down for me too. Can send emails but cannot receive emails.

Plus Net have not done their customers proud - handing us over to Greenby. I am looking to dump Greenby and Plus Net. Can't see either provider being too long for this world. Plus Net email service was once brilliant but handing over to Greenby was a true "dump and run" on their customers.

I am nearly finished migrating my email service to another provider - it's been a task changing addresses and notifying people but it is times like this that make it worthwhile to dream of the day when me and Greenby will be no more!

Re: Greenby down again?

jab1 — Tue, 18 Aug 2026 19:25:17 GMT

@penfold I have migrated to a proper mail service, and only have the PN/Greenby apology for a 'service' until the end of November to ensure all my contacts are aware of the move - I do have some 'once/twice a year' ones I may have missed.

Re: Greenby down again?

penfold — Tue, 18 Aug 2026 19:26:57 GMT

That's what I'm going to be doing....
Who do you use?

Re: Greenby down again?

jab1 — Tue, 18 Aug 2026 19:29:02 GMT

@penfold - Mythic Beasts.

Re: Greenby down again?

Davidspeers — Tue, 18 Aug 2026 20:14:12 GMT

Working now.

Re: Greenby down again?

stuck — Tue, 18 Aug 2026 21:04:19 GMT

@penfold wrote:
Who do you use?

I also use Mythic Beasts.

I picked them because of the many recommendations for them on this forum. I've not been disappointed.

Re: Greenby down again?

PhilipHeyes — Wed, 19 Aug 2026 06:27:48 GMT

From Greenby at 04:55 AM Wednesday :

Apologies for the inconvenience you’ve experienced with your mailboxes not displaying in the portal. Please check your Greenby dashboard again now and confirm whether your mailboxes are showing correctly. If you are still experiencing any issues, please let me know and I’ll be happy to provide further assistance.