topic Unable to receive emails - totalise address in Email

Unable to receive emails - totalise address

JK33 — Fri, 07 Aug 2026 08:54:53 GMT

I have received no emails to my totalise address since just after 6 am, even though I know several have been sent to me. Also, when I delete emails (this is on my phone), they pop back into my inbox a minute later and will not delete. In the past what this has meant is that my deleted/sent/etc mailboxes seem to be full, so I log on to Plusnet on my laptop and delete all the messages from these mailboxes and everything starts working again. But this time I’ve logged on and the interface seems to have changed, and there is nothing there to delete. All the mailboxes online are showing as empty. Can somebody please help me because I am waiting for some very important emails? I can still send from this address, but the not receiving is a massive problem.

EDIT - minutes after I wrote this message, it started working again. But if there is anyone seeing this who knows why the interface has changed and why the messages I delete from my phone are longer appearing in the deleted messages box when I log on on my laptop, could you help please?

Re: Unable to receive emails - totalise address

pvmb — Fri, 07 Aug 2026 09:20:35 GMT

@JK33

From the above, this may now not be correct. But I'd still check it out:

"...so I log on to Plusnet on my laptop and delete all the messages from these mailboxes and everything starts working again. But this time I’ve logged on and the interface seems to have changed, and there is nothing there to delete. All the mailboxes online are showing as empty."

Welcome to Greenby! (No sarcasm intended...)

The empty mailboxes - apart from the default set, which I assume you can still see - sound characteristic of a new transfer. You need to log in to your new Greenby account at Greenby using your Plusnet username and password.

There, you will also find your mailboxes missing, apart from the default set. You get them back by 'Subscribing' to them anew via the Greenby Roundcube webmail interface.

Re: Unable to receive emails - totalise address

JK33 — Fri, 07 Aug 2026 09:27:57 GMT

Thank you! I’ll give that a go.

Re: Unable to receive emails - totalise address

PhilipHeyes — Fri, 07 Aug 2026 09:37:54 GMT

Email server : mail.totalise.co.uk has Plusnet IPs, suggesting not yet migrated to Greenby.