topic Re: Email account when leaving Plusnet in Email

Email account when leaving Plusnet

christmas — Tue, 07 Jul 2026 21:04:50 GMT

I've decided to leave Plusnet for another broadband provider and have received an email from Plusnet saying I will lose...

"Your Plusnet Webmail account"

As my email account has migrated to Geenby will I lose my email account if it ends plus.com

Or will the email account continue as it's now with Greenby?

Re: Email account when leaving Plusnet

jab1 — Tue, 07 Jul 2026 21:08:06 GMT

If you are migrated, your mail access, via Greenby, will be unaffected.

Re: Email account when leaving Plusnet

pvmb — Tue, 07 Jul 2026 22:56:45 GMT

@christmas wrote:

I've decided to leave Plusnet for another broadband provider and have received an email from Plusnet saying I will lose...

"Your Plusnet Webmail account"

As my email account has migrated to Geenby will I lose my email account if it ends plus.com

Or will the email account continue as it's now with Greenby?

If it has already been moved then you will keep your plus.com emails in your new Greenby account. However, when your Plusnet account is closed it might change how you need to access your account. If using the Greenby webmail everything should be OK. But, if using client email software, you would need to change the sending SMTP host from relay.plus.net to mail.enmail.co

Re: Email account when leaving Plusnet

christmas — Wed, 08 Jul 2026 09:30:43 GMT

@pvmb Thankyou for the response, sorry I don't know what 'client email software" is, I don't I have it I use Thunderbird.

Re: Email account when leaving Plusnet

pvmb — Wed, 08 Jul 2026 09:32:43 GMT

@christmas

Thunderbird is one example of client email software, operating on your PC.

Re: Email account when leaving Plusnet

christmas — Wed, 08 Jul 2026 16:15:39 GMT

So I will need to change the sending SMTP host to mail.enmail.co.

Nothing needs to be changed to continue receive emails?

Sorry for all the questions

Re: Email account when leaving Plusnet

pvmb — Thu, 09 Jul 2026 15:32:34 GMT

@christmas

"Nothing needs to be changed to continue receive emails?"

Should be OK, AFAIK.