topic Re: Email down again? in Email

Email down again?

Mad_Moggies — Wed, 24 Jun 2026 21:35:50 GMT

I was picking up Plusnet emails earlier today, both on my phone and computer, but this evening I'm getting the message on my computer that includes the information that "The server returned the error: The attempt to read data from the server “mail.plus.net” failed."

I've tried webmail from a couple of different browsers but that's not working either.

Anyone else having problems with this today?

As far as I'm aware my email hasn't been migrated to Greenby

Thanks

Re: Email down again?

Townman — Wed, 24 Jun 2026 21:52:03 GMT

Yes, I am seeing it too. Will attempt some user diagnostics.

Re: Email down again?

Townman — Wed, 24 Jun 2026 22:42:01 GMT

From what I can tell, imap.plus.net is not servicing logons for not yet migrated accounts.

cURL diagnostics to imap.plus.net (which routes via the proxy on ...

a migrated account connect successfully
a not migrated account fail with ...
< * BAD internal server error * schannel: server close notification received (close_notify) * response reading failed (errno: 0) * closing connection #0 curl: (56) response reading failed (errno: 0)
a not migrated account with forced connection to 212.159.8.86 fails with ...
< A002 NO Login failed. * closing connection #0 curl: (67) Login denied

I would conclude that the issue is with Plusnet's IMAP servers which will means some users see issues where others do not.

POP3 fails akin to the above, authentication is failing when attempting to connect via the proxy and direct, but the failure messages are different...

* schannel: server closed abruptly (missing close_notify) * closing connection #0 curl: (56) schannel: server closed abruptly (missing close_notify)

* server response timeout * closing connection #0 curl: (28) server response timeout

The latter (direct to the POP3 LB) reported capability, logonID + password before the above failure.

@dave / @plusnettony / @James_B / @Gandalf / @bobpullen

Can one of you please catch this and flag to the most appropriate resouce?

Re: Email down again?

Mad_Moggies — Wed, 24 Jun 2026 23:18:46 GMT

Thanks for looking into this and hope it will be fixed soon.
BTW, the last Plusnet email to get through was before 3.00pm.
Unfortunately my husband's and my joint address is one of those we're not being able to access and we often get important emails coming through to it.

Re: Email down again?

tonyodonnell — Thu, 25 Jun 2026 05:44:22 GMT

Yes, nothing since around 8pm yesterday evening on several different domains

Re: Email down again?

nclark777 — Thu, 25 Jun 2026 06:06:15 GMT

Hi Neil here.

I'm wondering if this is connected to my problem below.

For info my email is via Globalnet.

Only problem I have been having since yesterday afternoon/evening is that on my smartphone (via gmail) keeps asking me to enter my credentials. I've not changed any settings recently for incoming or outgoing mail and the settings seem normal to me. how ever it keeps saying i am entering the wrong username (always my email address) and/or incorrect password (always use the same one).

Has something changed recently for Android settings? I'm using the last info that was pushed out in 2025? If so could someone signpost me to were the info on settings might be?

I think i may have had something similar happen a year or two ago but cant remember how i sorted, or if it sorted itself out.

With regards logging into webmail from my phone and laptop everything is normal.....so i do have access to me emails via webmail whilst i am on the go with my phone.

Main problem is I cant use my email via gmail on my phone.

Thanks Neil

Re: Email down again?

-Simon- — Thu, 25 Jun 2026 06:31:40 GMT

I am also unable to connect to imap.plus.net since last night.

I am using an @ic24.net address and have not yet been migrated to Greenby.

Have tried accessing using Webmail via Web Browser and the Mail app on my phone. Unable to login at either.

Re: Email down again?

Townman — Thu, 25 Jun 2026 07:23:18 GMT

This does not impact migrated users.

The problem appears to be authentication failure with the POP3 and IMAP servers which are otherwise working.

Re: Email down again?

softhedgehog — Thu, 25 Jun 2026 07:28:22 GMT

Any timescale when this might be fixed?

Re: Email down again?

TrevorAtNo16 — Thu, 25 Jun 2026 07:36:34 GMT

I am getting the same problem.

Are Plusnet aware of the problem?

If not how do we inform them. If they are what is the prognosis?

Re: Email down again?

Townman — Thu, 25 Jun 2026 07:37:56 GMT

This thread has all the movers and shakers tagged which should be enough to alert the right people.

Re: Email down again?

jab1 — Thu, 25 Jun 2026 07:38:23 GMT

@TrevorAtNo16 Yes, PN are aware of the issue, and will be investigating.

Re: Email down again?

Townman — Thu, 25 Jun 2026 07:41:04 GMT

@James_B

Can a service major outage status report be raised please.

Re: Email down again?

TrevorAtNo16 — Thu, 25 Jun 2026 07:54:50 GMT

Working OK, well done to all involved

Re: Email down again?

Townman — Thu, 25 Jun 2026 07:54:50 GMT

Looks as though it’s working again.

Re: Email down again?

James_B — Thu, 25 Jun 2026 08:19:29 GMT

Thanks to everyone who flagged this - the email issue has now been resolved. We’ll continue to monitor things closely, but please let us know if you notice any further problems.

James

Re: Email down again?

nclark777 — Thu, 25 Jun 2026 08:26:23 GMT

All seems to be hunky dorey again.

Thanks to all.

Neil

Re: Email down again?

Townman — Thu, 25 Jun 2026 08:55:22 GMT

@James_B wrote:

Thanks to everyone who flagged this - the email issue has now been resolved. We’ll continue to monitor things closely, but please let us know if you notice any further problems.

James

@James_B

It is still lumpy - either the sticky plaster has come off, or the roll out of the fix across the estate is taking time.

Re: Email down again?

nclark777 — Thu, 25 Jun 2026 09:09:16 GMT

I spoke too soon.

Its all off again.

cant even get into webmail now

First error message couldn't connect to the server.

second response when i tried ...error message no data was saved?

Re: Email down again?

Townman — Thu, 25 Jun 2026 09:10:36 GMT

Both of those errors are connected to authentication failure.