topic Greenby Migration Timetable? in Email

Greenby Migration Timetable?

jimchjones — Mon, 01 Jun 2026 14:02:47 GMT

Is there any news on when the greenby migration will be complete? And is there a guaranteed way to check whether one has been migrated? I don't have a great deal of confidence in "Try-and-login-to-Greenby-and-see-if-it-works" as a method of checking migration status.
Its starting to get a bit adjacent to end of copper, but I can't move to BT fibre until my legacy email has been migrated. I also don't have a lot of confidence in communications, asI just discovered my mother's email is migrated to Greenby, in spite of no message saying migration complete.

Re: Greenby Migration Timetable?

MisterW — Mon, 01 Jun 2026 14:47:16 GMT

I don't have a great deal of confidence in "Try-and-login-to-Greenby-and-see-if-it-works" as a method of checking migration status.

Why not ? The Greenby account is only created at the point of migration. So if you can login using your existing Plusnet credentials, you've been migrated!

Re: Greenby Migration Timetable?

jimchjones — Mon, 01 Jun 2026 15:16:18 GMT

The other situation however , if you can't login how do you distinguish between notmigrated and credential error?

Re: Greenby Migration Timetable?

jab1 — Mon, 01 Jun 2026 15:23:13 GMT

@jimchjones What error do you get if you try to login here:https://greenby.com/ , with your PN username and account password?

Re: Greenby Migration Timetable?

MisterW — Mon, 01 Jun 2026 15:59:38 GMT

@jimchjones

Ok , there is another way if you are familiar with email headers.

If your account has been migrated, then incoming mail is delivered by the Greenby servers and will contain a header of the form :-

Delivered-To: <your email address>

if it hasnt migrated then it will still be delivered by the Plusnet servers and will contain a header of the form ;-

Envelope-to: <your email address>

Re: Greenby Migration Timetable?

jimchjones — Mon, 01 Jun 2026 21:49:28 GMT

Thanks, took a look at the mail headers, but still not completely confident of status.

Re: Greenby Migration Timetable?

plusnettony — Tue, 02 Jun 2026 07:59:37 GMT

If your username linked on the portal is correct, you haven't.

You'll get an email from Greenby when it goes through.