months after migration - still problems - really really unhappy with Greenby and Plusnet!

spsmiler — Sun, 24 May 2026 23:21:07 GMT

It is many months after I was forcibly migrated - Plusnet was a great system, for over 20 years I was very happy with them, but judging by what I am experiencing with Greenby I won't be with them once they start asking for payments.

a few weeks ago I entered some spam email addresses into the Greenby blacklist system and my mother (almost 90 years of age) is still receiving about a dozen spam emails a day. I have complained to them but really should not need to - what is the point of a user interface if it does not do the intended job? Or am I just expecting too much?

Another problem is that I still cannot send emails to people at Microsoft domains - @msn, @outlook, etc

Today a cousin had a baby girl and when we replied the congratulations emails bounced back. Yes it was the correct email address! Anyway this is only one of several people to whom sending emails has become impossible (prevented by Greenby)

below is a typical bounced email message: (I replaced my domain with xxxxxx)

host hotmail-com.olc.protection.outlook.com[52.101.137.1] said: 550 5.7.515
    Access denied, sending domain xxxxxx.F9.CO.UK doesn't meet the required
    authentication level. The sender's domain in the 5322.From address doesn't
    meet the authentication requirements defined for the sender. To learn how
    to fix this see: https://go.microsoft.com/fwlink/p/?linkid=2319303 Spf=
    Pass , Dkim= Fail , DMARC= Pass

What sort of company is Greenby that messages sent from its servers bounce back for not having the right authority to be sent? Are they serious about email - or a tinpot organisation hiding behind a veneer of respectability? This issue also reflects badly on Plusnet and the entire BT / EE organisation - was proper due diligence done when selling us, its customers, to this third party?

Re: months after migration - still problems - really really unhappy with Greenby and Plusnet!

PhilipHeyes — Mon, 25 May 2026 07:42:36 GMT

Spam black lists typically use the sender email address as the blocking criteria.
The spam we see whilst is looks very much like repeated messages comes from a new email address each time,
hence it needs to be filtered out using the key words in the email header that indicate a message looks irregular.

Spf= Pass , Dkim= Fail , DMARC= Pass

Which SMTP server or web mail are you using that resulted in Dkim= Fail ?

Also is DKIM Enabled or Disabled in the Greenby web portal settings ?

topic months after migration - still problems - really really unhappy with Greenby and Plusnet! in Email

months after migration - still problems - really really unhappy with Greenby and Plusnet!

Re: months after migration - still problems - really really unhappy with Greenby and Plusnet!