Suddenly unable to upload emails

tcanddj — Wed, 20 May 2026 04:45:12 GMT

My wife's emails suddenly (no settings changes at this end) stopped uploading to her Ipad Mail inbox although she can send mail. I tested this on another Ipad which had the same result. This has been going on for sometime with Greenby who do not seem to be able to provide a solution apart from re-inputting the settings - this hasn't worked. She can however access webmail. Yesterday the same thing started happening to me for my emails on 2 seperate windows 11 laptops. Bizarely I cannot upload any my emails except for the Greenby 'support' mails which upload perfectly well! I also can access webmail.

Any ideas on this

Re: Suddenly unable to upload emails

PhilipHeyes — Wed, 20 May 2026 06:33:02 GMT

1) Using the www.greenby.com web portal are all of your email accounts listed ?

2) Do the VIEW WEBMAIL buttons work for all of the accounts ?

3) Are you an "Email only" Plusnet customer ( like us ) where the free period is about 30 days ?

4) What errors are being displayed when your iPads fail to collect and fail to send email ? ( the exact wording please )

5) Make sure the Username is the full email address of the mail box for the POP3 or IMAP + SMTP servers
avoid the older <account>+<name> format and I'd avoid using an alias too.

6) ISP & Mobile operators many block SMTP on Port 25, if you have Port 25 set change to 587 to avoid sending of emails being blocked.

topic Suddenly unable to upload emails in Email

Suddenly unable to upload emails

Re: Suddenly unable to upload emails