topic Re: Plusnet Email Migration - initial communication received, but clarifications needed? … in Email

Plusnet Email Migration - initial communication received, but clarifications needed? …

Grainywand — Fri, 15 May 2026 14:02:46 GMT

On 5/5/26, we received an initial email regarding migration of our Plusnet email services to Greenby, indicating that the process will begin on 5/6/26, a month after the email was sent.

However, it’s what that Plusnet migration email DOESN’T say that’s significant - ie. it doesn’t mention any of our three MAIN email addresses (detailed below).

I’ve studied the Plusnet webpage/FAQs re the Greenby email migration, but I haven’t found the answers there, so I need some clarifications, and hope the Plusnet Community can help? …

For security reasons, I obviously won’t give explicit details of our email addresses, here, but I will give their generic structure, so that you know what flavours of email addresses I’m talking about.

We were originally Madasafish (ISP) customers, with 2 madasafish email addresses, and these are still 2 of our MAIN email addresses (ie. we use them all the time):
(1) {name1}@madasafish.com
(2) {name2}@madasafish.com

When Madasafish was bought by Plusnet many years ago, our ISP account was transferred to Plusnet, with an associated PN account {username}, and our legacy Madasafish email addresses continued to work, and have done ever since.

As part of that transfer, PN also automatically created ‘our’ domain, {username}.plus.com, as well as an associated ‘default’ email address (that we’ve never really used):

(3) {username}@{username}.plus.com

However, we did create another email address linked to our new PN domain, later, for my wife to use as a more professional/ formal-looking email address (‘madasafish’ was a bit funky for that):

(4) {wifesname}@{username}.plus.com

Anyway, going back to the 5/5/26 Plusnet email about the email migration (see above) ...

That only mentions migration of email address (3) above - ie. the one that we’ve never really used (though there’s no harm migrating it, in case it’s used for admin purposes, etc). Furthermore, the email clearly says that it ONLY relates to the transfer of that SPECIFIC email address (3).

This suggests that the migration of the other email address (4), also linked to our PN domain, should be covered by a separate Plusnet migration email. However, to date, we’ve not received any other emails about the migration, though logically you’d expect all emails linked to our PN domain to be migrated at more or less the same time.

It also begs the question: what’s happening with the migration of our Madasafish email addresses (1) and (2)? (which are used even more than email address (4) above)

We’ve not received any Plusnet emails about the migration of our Madasafish emails, either, but the Plusnet webpage/FAQs about the Greenby migration clearly indicate that, where ‘Plusnet emails’ is stated, it includes migration of various legacy emails, including Madasafish.

(Ironically, the Plusnet migration email that we have received was actually sent to our Madasafish email address (1), as that’s given as the principal email address in our PN ISP {username} account!)

So, in summary, we don’t know what’s happening with the migration of our three MAIN email addresses (including our 2 Madasafish email addresses) - ie. email addresses (1), (2), (4) above.

Can anyone clarify what’s likely to be happening with those?

Maybe the migration of legacy email addresses (incl. Madasafish) is scheduled to happen later?

That doesn’t explain what’s (not) happening with our Plusnet email address (4), though.

Perhaps I need to directly message someone ‘on the inside’, giving explicit details of our 4 email addresses, so that they can investigate exactly what’s happening with them all?

Many thanks in advance for any clarification/assistance that anyone can give!

(This email migration is really important to us, because (like many others no doubt) those email addresses are not just used for communication, they’re also linked to dozens (if not hundreds!) of online accounts, often as the account ‘key’ (account ID)).

P.S. One final point: the settings for legacy Madasafish email addresses are still managed through the old ‘Madasafish Account’ webpage/portal - which still works, and includes access to very limited email settings (ie. change email password, essentially). Will the management of those email settings change (move), once the Madasafish emails have been migrated to Greenby?

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

MisterW — Fri, 15 May 2026 14:28:29 GMT

@Grainywand

email migration is done on an account basis and all mailboxes are migrated for the account.

So in the case of your plusnet account , all mailboxes of the form <mailboxname>@<yourusername>.plus.com will be migrated at the same time.

Notifications relating to the migration of the account are only sent to the 'default' mailbox for the account ( usually <username>@<username>.plus.com

As regards the madasafish account, ICBW but AFAIK no migrations of madasafish accounts are scheduled yet.

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

Grainywand — Fri, 15 May 2026 14:51:54 GMT

@MisterW

Many thanks for the quick response, much appreciated!🙏👍

That’s certainly what I expected for the 2 Plusnet account mailboxes - ie logically, they’d be migrated together.

The one migration email that I received definitely did come into my primary Madasafish mailbox, though, and it said that it ONLY related to the migration of that SPECIFIC email address/mailbox {username}@{username}.plus.com - ie. the ‘default’ one that we don’t use.

Maybe that same migration email was also sent to the Plusnet default mailbox (as above), though we don’t monitor it, and maybe another email regarding migration of my wife’s Plusnet mailbox has gone there, too (or indeed to my wife’s Plusnet mailbox - I’ll get her to double check, as I don’t normally access her mailboxes).

That would also make sense for the 2 Madasafish mailboxes (ie. no migration scheduled yet) - maybe someone ‘in the know’ will confirm that, in due course? …

Many thanks again!

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

MisterW — Fri, 15 May 2026 15:00:22 GMT

@Grainywand

The one migration email that I received definitely did come into my primary Madasafish mailbox, though,

Is that the 'contact' email address on your Plusnet account by any chance ?

I think that migration notifications may go to the default address and the contact address ( a bit like billing notifications etc )

Migration notifications certainly dont go to all mailboxes on the account.

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

Grainywand — Fri, 15 May 2026 16:43:42 GMT

@MisterW

Many thanks for the follow-up questions/comments …

Yes, the primary Madasafish email address is indeed given in our Plusnet account (Account Details), so I guess that’s the ‘contact email’ for that account (at any rate, it’s the only email address I can see anywhere in the Plusnet account details). That’s probably because the (ISP) account was migrated from Madasafish, which populated many of the PN account fields.

So, I guess you’re right that the migration emails also go to that contact (Madasafish) email address …

On that basis, though, I should have received a 2nd migration email, there, regarding the migration of my wife’s Plusnet mailbox (as the one email I did receive clearly only related to migration of the default Plusnet mailbox - it explicitly said so).

So, that’s still an open question 🤔 …

… as is confirmation, from someone else ‘on the inside’, that NO Madasafish mailboxes have indeed yet been migrated.

I’ll wait to see if anyone else chips in on those 2 points …

Many thanks again and have a great weekend!🙏👍😊

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

MisterW — Fri, 15 May 2026 19:03:49 GMT

@Grainywand

The email is badly worded then. AIUI the notification is for migration of the account and only goes to the contact ( and default ) address

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

mavison — Fri, 15 May 2026 21:11:31 GMT

My welcome email said...

Hey <accountname>
...
The migration of your email has been successfully completed,

So I would interpret that as all the email for the <accountname>, but I agree it should be more clearly wiorded.

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

Grainywand — Fri, 15 May 2026 22:02:10 GMT

Hi @MisterW

Many thanks for coming back to me again.🙏

That may well be the case, but I could only go on what the email said, which was, literally …

”If you have more than one email address registered with us, you may receive this message more than once. This email relates to the transfer of {your username}@{your username}.plus.com only.”

However, I believe you! - based on what you already said, I’m sure the migration must apply to the entire Plusnet account - ie. all Plusnet mailboxes (or 2 in our case).

Many thanks again for engaging with my posts.

Re: Plusnet Email Migration - initial communication received, but clarifications needed? …

Grainywand — Fri, 15 May 2026 22:10:37 GMT

@mavison

Many thanks for the input.

Mine was only the initial email about the migration (warning us that it was coming in a month), but it was much more explicit than yours - it literally said the following …

”If you have more than one email address registered with us, you may receive this message more than once. This email relates to the transfer of {your username}@{your username}.plus.com only.”

However, it’s pretty clear from what you, and others, have said, that the migration applies to the entire Plusnet account - ie all the associated Plusnet mailboxes (2 in our case).

Many thanks again!