topic Re: Emails not being received in Email

Emails not being received

Thorneyfields — Tue, 05 May 2026 18:41:38 GMT

Hello - I’m not entirely sure which service is providing my email anymore, but it’s moved over the years from Freenetname to Madasafish and probably somewhere else in the Plusnet/BT firmament. A few days ago my mail just stopped arriving - no changes this end. I usually access mail via my phone but also checked via my pc, which showed a message: “Your IMAP server wants to alert you to the following: You exceeded your mail quota.”

My next port of call was to check webmail - Plusnet shows the same emails as already received i.e. stops Sunday morning (and I know there should have been subsequent mails received as I have sent test mails from an alternative account).

Has anything changed? Any advice to repair would be much appreciated.

Thanks for any help in advance.

Re: Emails not being received

PhilipHeyes — Wed, 06 May 2026 06:12:04 GMT

“Your IMAP server wants to alert you to the following: You exceeded your mail quota.”

This suggests mailbox is full.

From WEBMAIL >>> Settings >>> Folders >>> Inbox I can see the space used.

You can do the same for the Sent folder to see space used.

Re: Emails not being received

Thorneyfields — Wed, 06 May 2026 09:58:25 GMT

Hi - thanks for the advice. I’ve emptied my webmail. Whilst dealing with a couple of legacy mailboxes with a handful of saved mails I found one of interest to preserve so fwded it to myself. I got this message: Requested action not taken: mailbox unavailable. 550 <{mailbox}@{username}.plus.com>invalid address’{mailbox}@{username}.plus.com

This sounds serious! Any advice on resolving this pls?

Many thanks

Re: Emails not being received

Thorneyfields — Wed, 06 May 2026 11:01:38 GMT

Update: mails now coming through but I’ve missed 3 days worth of mail. Any ideas how to get these or are they just lost now?

Re: Emails not being received

Ali_A — Thu, 07 May 2026 13:02:03 GMT

Hi @Thorneyfields

Do you still have an active PlusNet Broadband subscription with us?

I'd like to see if we can help with your missing emails.
I'll send you a private message. Could you take a look at your community inbox and get back to me when you get a chance?

Ali

Re: Emails not being received

Thorneyfields — Wed, 06 May 2026 16:10:32 GMT

Thanks Ali - I got yr mail. However, my response got bounced. Looks like yr account doesn’t accept replies; the clue I guess being that it is noreply@community-mailer.plus.net

Can you mail me with a different address pls. Thanks.

Re: Emails not being received

Ali_A — Wed, 06 May 2026 16:32:41 GMT

Hi @Thorneyfields

Please click below to access your community inbox, where you can see any private messages that have been sent to you, as well as reply directly.

Click here for your our community inbox

Thanks

Ali