topic Re: Plusnet email with Greenby will cost £12.50 a month!! in Email

Plusnet email with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 09:51:57 GMT

I've just been informed that my email address will migrate to a company called Greenby.

It will continue (hopefully as normal) for two years.

Then I will be charged £12.50-a-month to keep it!

I wanted to warn people so they have chance to make any necessary changes.

I've been with Plusnet since 2004 and I've used my plusnet email address in many, many logins.

Now I will start the process of changing them to a free provider like gmail.

Thanks Plusnet.

Re: Plusnet email address with Greenby will cost £12.50 a month!!

MisterW — Thu, 30 Apr 2026 09:52:23 GMT

@Peakview

Then I will be charged £12.50-a-month to keep it!

Where did you get that figure from ? Its £15/year

Re: Plusnet email address with Greenby will cost £12.50 a month!!

bmc — Thu, 30 Apr 2026 09:52:31 GMT

@Peakview

At least you get the option of continuing to use the PN address.

The other option was for PN to close down their email service.

They are being provisioned as a basic value brand of the BT Group.

Brian

Re: Plusnet email address with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 09:53:07 GMT

Jenna in the Falkirk office

Re: Plusnet email address with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 09:54:23 GMT

Just think it's a rubbish way to treat a customer of 22 years standing.

Re: Plusnet email with Greenby will cost £12.50 a month!!

RobPN — Thu, 30 Apr 2026 09:56:38 GMT

@Peakview wrote:

I've just been informed that my email address will migrate to a company called Greenby.

It will continue (hopefully as normal) for two years.

Then I will be charged £12.50-a-month to keep it!

@Peakview

It's actually £15 per year (after two years) at today's prices.

Edit: @MisterW types faster than me.

Re: Plusnet email with Greenby will cost £12.50 a month!!

MisterW — Thu, 30 Apr 2026 10:00:12 GMT

@Peakview

Jenna in the Falkirk office

Was that a reply to 'Where did you get that figure from ?'

Plusnet do not have a Falkirk office.

Re: Plusnet email with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 10:06:14 GMT

Thanks for correcting me. Can you provide a link at all please?

Re: Plusnet email with Greenby will cost £12.50 a month!!

pvmb — Thu, 30 Apr 2026 10:10:49 GMT

@Peakview

Changes to Plusnet email accounts | Help | Plusnet

Re: Plusnet email with Greenby will cost £12.50 a month!!

njay — Thu, 30 Apr 2026 10:37:49 GMT

This thread is querying the cost post 2yr period.

Its subtle but both the plusnet page linked above and greenby own help (which has more details) only mention cost to non broadband account holders of £15 per year once 30 days expired. Neither mention cost once 2yr free is up

I think we've just assumed it will be £15 price once 2 yrs are up.

Re: Plusnet email with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 10:44:17 GMT

I agree with Grafter.

This is the relevant part:

Will I be charged for the new service?

We have arranged for this service to be free for two years after you have migrated. This will be applicable for all current Plusnet Broadband customers whose email service is linked to an active Plusnet Broadband account. It will become chargeable after this point and Greenby will be in touch with more information on this. If you have any questions in the meantime please get in touch with Greenby.

If you're not a Plusnet Broadband customer, and don't have a broadband service linked to your Plusnet email address, you'll have a 30 day grace period to support the move to Greenby, thereafter it will be chargeable at £15 a year.

Re: Plusnet email with Greenby will cost £12.50 a month!!

pvmb — Thu, 30 Apr 2026 10:49:03 GMT

@njay wrote:
This thread is querying the cost post 2yr period.
Its subtle but both the plusnet page linked above and greenby own help (which has more details) only mention cost to non broadband account holders of £15 per year once 30 days expired. Neither mention cost once 2yr free is up
I think we've just assumed it will be £15 price once 2 yrs are up.

Umm... Yes! Interesting point.

I wonder if either Plusnet or Greenby can provide any more information at present?

Re: Plusnet email with Greenby will cost £12.50 a month!!

Peakview — Thu, 30 Apr 2026 10:51:21 GMT

I went over to Greenby and ask this question and got this answer:

How much will you charge former Plusnet customers per month after the two-year free period?

Greenby AI:
We don't actually offer a monthly payment plan; instead, the service is charged at £15 per year.
To give you a bit more detail based on your situation:
* If you are an active Plusnet Broadband customer: The service is free for the first two years. After that, you can choose to continue for the £15 annual fee.
* If you are not an active Plusnet Broadband customer: The service costs £15 per year after an initial 30-day period following your migration.
This annual fee covers all your existing mailboxes (with an upgraded 2GB limit) and your personal webspace.

Seems Jenna from Falkirk got it a bit wrong.

Re: Plusnet email with Greenby will cost £12.50 a month!!

pvmb — Thu, 30 Apr 2026 10:52:39 GMT

...What we assumed. (Or knew and had forgotten?) Whew! 🙂

Re: Plusnet email with Greenby will cost £12.50 a month!!

dsluk — Thu, 30 Apr 2026 17:19:19 GMT

They absolutely do have staff in Falkirk answering calls, I have spoken to them at least twice.

Re: Plusnet email with Greenby will cost £12.50 a month!!

pvmb — Thu, 30 Apr 2026 17:31:06 GMT

Are they happy in Falkirk?

PlusNet current problems, issues and service status - Falkirk - GB (downdetector.co.uk)

Um...

Re: Plusnet email with Greenby will cost £12.50 a month!!

Kwak — Fri, 01 May 2026 23:44:05 GMT

£12.50 a month would be an insane amount to pay for email.

I might pay the 15 (to keep the webspace I use a tiny amount) per year.

But I pay about 12 quid a year or something for a different good email service, (that greenby isn't - though admittedly they seem to have settled down and are better now!).

Re: Plusnet email with Greenby will cost £12.50 a month!!

njay — Sat, 02 May 2026 06:04:51 GMT

I note that on greenby help it mentions that mailbox size increased from 1GB to 2GB also that they intend to offer upgrade options so £150 annual (£12.50 equivalent per month) fee might possibly be one of the cost options for larger storage, bandwidth and DB connections.