topic Re: Tearing my hair out! in Email

Tearing my hair out!

leopard99 — Mon, 20 Apr 2026 14:50:06 GMT

Hi. I’m tearing my hair out! Since Greenby took over I have had endless problems.

1. I try to use Madasafish webmail. Log in failed.
2. I try to get my email through outlook. Until a few weeks ago this was fine now the previous IMAP settings, username, password are not recognised.
3. Greenby website……account details not recognised, try again.
4. Greenby round cube webmail …..log in failed

What’s going on? Any help would be appreciated.

Re: Tearing my hair out!

PhilipHeyes — Mon, 20 Apr 2026 14:57:09 GMT

Email server : mail.madasafish.com has Plusnet IPs it does not appear to be migrated.

Plusnet email admin is found at : https://www.plus.net/manage_my_mail/
this is part of the Plusnet Members Center.

Re: Tearing my hair out!

leopard99 — Mon, 20 Apr 2026 15:51:02 GMT

Thank you for replying. I received this from Greenby sone time ago….

We’re excited to welcome you to Greenby, the new home for your email service! The migration of your email has been successfully completed, and all of your existing messages, contacts, and settings are safely in place. With Greenby, you can continue to use your existing email address with the same login details.

Re: Tearing my hair out!

PhilipHeyes — Mon, 20 Apr 2026 15:54:00 GMT

We login to the https://greenby.com/ web portal using the same credentials as are used for the Plusnet Members Center.

Re: Tearing my hair out!

MisterW — Mon, 20 Apr 2026 16:07:16 GMT

@leopard99 do you have a Plusnet broadband account as well as the madasafish email account ?

Like @PhilipHeyes I didnt think that madasfish accounts had been migrated ?

I suspect the email you received refrerred to the email address associated with your PLusnet account

Re: Tearing my hair out!

leopard99 — Wed, 22 Apr 2026 09:00:45 GMT

I appreciate you all taking the time to respond. I’m now able to logon to Madasafish/plusnet webmail which is better than nothing.

I would like to go back to getting my email through Outlook. This just stopped working some weeks ago. Could you confirm the settings please? I’m not IT literate so an idiots step by step would be helpful. Thanks again.

I found this….but it’s not worked.

Brand	Incoming Server (POP3) Port 110	Incoming Server (IMAP) Port 143	Outgoing Server (SMTP) Port 25 or 587	Username Format	Secondary Format	Email Address Format	Mail Capacity
Globalnet	mail.globalnet.co.uk		smtpmail. globalnet.co.uk	[full email address]		[username]@ globalnet.co.uk	250MB

Re: Tearing my hair out!

MisterW — Wed, 22 Apr 2026 10:06:03 GMT

@leopard99 those are the correct settings although the SMTP should use port 587. You should have encryption set to none

Can you try the email connection diagnostics here please https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/2007952#M49701

Re: Tearing my hair out!

leopard99 — Wed, 22 Apr 2026 10:26:41 GMT

Oh my, my eyes have now glazed over!

curl -v imap://mail.globalnet.co.uk -u leopard@globalnet.co.uk
curl -v pop3://mail.globalnet.co.uk -u leopard@globalnet.co.uk
curl -v smtp://smtpmail.globalnet.co.uk:587 -u leopard@globalnet.co.uk

how do I set encryption?

sorry for being dim!

Re: Tearing my hair out!

MisterW — Wed, 22 Apr 2026 10:48:04 GMT

@leopard99

how do I set encryption?

You dont!

having got those curl commands, you run those as described in the diagnostics link

If you're using windows , then you open a windows powershell and paste the commands in one at a time. The command will prompt you for your password, then will enter a dialog with the mail server and report any error.

Re: Tearing my hair out!

Dan_the_Van — Wed, 22 Apr 2026 12:45:36 GMT

@leopard99

curl -v imap://mail.globalnet.co.uk

when using windows powershell you need to use curl.exe or the command will fail.

which email brand are you trying to setup in Outlook yourname@ ????? (madasafish, plusnet or ?)

Outlook for Windows or MAC OS or ?

Remember this is a public forum you might want to hide your true email address

Re: Tearing my hair out!

leopard99 — Wed, 22 Apr 2026 14:55:35 GMT

It’s an iPad. My email is ?@globalnet.co.uk

Thanks.

Re: Tearing my hair out!

plusnettony — Thu, 23 Apr 2026 07:42:24 GMT

No changes have happed with regard to the Global (or any Madasafish) brand.

Let us know how you get on with the instructions above.

Re: Tearing my hair out!

Dan_the_Van — Thu, 23 Apr 2026 07:49:29 GMT

@leopard99

These are the required settings

Brand: Globalnet Preferred userID: Address Encryption supported: No IMAP: mail.globalnet.co.uk port: 143 POP3: mail.globalnet.co.uk port: 110 SMTP: smtpmail.globalnet.co.uk port: 587

You would either use IMAP or POP3, if it was working previously then I doubt Encryption is enabled.

Have you updated your iPad recently? some updates have caused issues with email apps. Have you looked for support from Apple on this issue?

I usually attempt to recreate issues, as I only use Android phone and tablet products, I am unable to here.