topic Re: Transfer to greenby in Email

Transfer to greenby

Kmcculloch — Mon, 20 Apr 2026 13:06:23 GMT

Adding to the multiple threads about no email. I stopped getting emails on Thursday. No migration email from Greenby, I can log in to their webmail but no emails since Thursday. I've tried Greenby support but I can't get passed the bot. Can someone from plus net help?

Re: Transfer to greenby

MisterW — Mon, 20 Apr 2026 13:15:18 GMT

I can log in to their webmail

@Kmcculloch

That is no indication of being migrated. Both the old webmail.plus.net and webmail.greenby.com route via a proxy and will work for migrated and non-migrated accounts.

Are you able to login to the Greenby portal greenby.com with your Plusnet username & password ? that is the indication of whether the account is migrated or not

Re: Transfer to greenby

Kmcculloch — Mon, 20 Apr 2026 13:17:52 GMT

I can't log into greenby portal as I have no welcome email yet

Re: Transfer to greenby

Kmcculloch — Mon, 20 Apr 2026 13:19:59 GMT

I am wondering if I have been closed down as I don't have Plusnet broadband anymore, but they have never asked me to pay 15 per year, which I would be happy to pay. I have had no communication about transfer to greenby at all recently, just the first email to say it would be happening eventually

Re: Transfer to greenby

plusnettony — Mon, 20 Apr 2026 14:11:40 GMT

It looks like you have been migrated (assuming your username in the forum profile is correct).

You'll have had a Welcome to Greenby email last month.

If you've not already, visit www.greenby.com and try to log in there, and you'll be able to sort the account.

Re: Transfer to greenby

PhilipHeyes — Mon, 20 Apr 2026 14:37:41 GMT

The https://greenby.com/ web portal accepts the same credentials as are used for the Plusnet Members Centre.

Re: Transfer to greenby

Kmcculloch — Mon, 20 Apr 2026 14:41:19 GMT

I just made up this username for the forum. My username is different, can I DM you specific details rather than out on here please. I have had no emails in the last month from Greenby or Plusnet

Re: Transfer to greenby

jab1 — Mon, 20 Apr 2026 15:07:39 GMT

@Kmcculloch just use your account name (only) and your account password.