topic Re: Greenby Email in Email

Greenby Email

kenm — Mon, 06 Apr 2026 11:24:10 GMT

Having problems today

Not able to add any attachments the box in bottom right corner missing, tried reducing page size

but makes no difference still no box, done page reload Ctr + R no good

Also Support Icon missing on left of page

Greenby says they have no problems

Need to send some documents hope it gets sorted soon.

Re: Greenby Email

pvmb — Mon, 06 Apr 2026 12:29:25 GMT

@kenm

Greenby mail looks OK to me! (Just checked)

I don't have a bottom taskbar in my Greenby webmail account, it's on the left hand side. True, my Windows PC has it's taskbar set there too, but I wouldn't have thought that would affect the Greenby Roundcube UI.

Are you sure you don't mean a client email program on your device? That wouldn't be anything to do with Greenby.

If the latter, what client email are you using? - someone here may be able to help you with it. Unfortunately I just use webmail.

Re: Greenby Email

kenm — Mon, 06 Apr 2026 12:35:14 GMT

No Client just me & greenby

It would be the windows task bar along bottom strange how its gone Greenby green

Its the missing attachment box thats my problem

I have greenby set up exactly as the old plusnet page, I also went into the old plusnet page and the

attatchment box was missing there also

KenM

Re: Greenby Email

kenm — Mon, 06 Apr 2026 12:58:58 GMT

seem to have found something ?

Normal Greenby compose page NO ATTATCH box Screen Shot 1

on right a little icon clicked it a new window opened with attatch box

Screenshot 2

Why is it missing on just going to compose

Re: Greenby Email

pvmb — Mon, 06 Apr 2026 13:13:46 GMT

I don't know why the Windows task bar should have gone green. Sounds to me like an issue with your PC.

I'm not sure what you mean by "attachment box". Attach appears as one of the options in the Greenby top menu bar when you are composing an email:

'Save' 'Attach' 'Signature' 'Responses' 'Spell'

If an incoming mail has an attachment then the email itself has two options:

'Open' 'Download'

I have never seen any "attachment box", in the Greenby or original Plusnet email. Or do you mean the 'Open' window, showing the file system on your local PC, if you click 'Attach' when composing an email? I've just tried in the Greenby webmail and it all appears to be working as normal with me.

Re: Greenby Email

pvmb — Mon, 06 Apr 2026 13:27:35 GMT

@kenm wrote:

seem to have found something ?

Normal Greenby compose page NO ATTATCH box Screen Shot 1

on right a little icon clicked it a new window opened with attatch box

Screenshot 2

Why is it missing on just going to compose

That's weird! Looks nothing like my Greenby webmail UI. 😃

It looks like the older version of Roundcube as used by Plusnet... Very tricky on a mobile.

Perhaps, after all, there really are two Greenby's? 🤔

P.S. Yes, now I remember the "attachment box" from the old PN webmail.

Re: Greenby Email

kenm — Mon, 06 Apr 2026 13:33:48 GMT

On my Screenshot 2

end column Attachments

scroll to bottom small box with + sign this is where i go to upload attachments

but this has dissapeared its only available if i click icon " open in new window "

** had a windows update a few days ago !! but that shouln't change anything on greenby

will do a full shut down and a restore if not sorted

My bottom Windows Task bar is now dark grey

Thanks

Re: Greenby Email

kenm — Mon, 06 Apr 2026 13:38:37 GMT

NO Mobile

I am on Desktop cant be fiddling about on a mobile half pages missing

Re: Greenby Email

pvmb — Mon, 06 Apr 2026 13:48:00 GMT

...Well, not on that UI, no!

Works quite well on a phone for me on the newer Greenby Roundcube UI.

Re: Greenby Email

kenm — Mon, 06 Apr 2026 14:17:14 GMT

Thanks for replies

Suddenly its working as per norm after a full restart dont know why i havent changed anything.

Damm Update from Windows its messed up all Taskbar settings etc

Well at least I know now

On Greenbys settings page their are about 3 different styles I went for the one I always had with Plusnet

Some of problem was Greenby as the SUPPORT icon has returned on home page, they denied it was gone

said it was my fault ????