topic Trouble accessing Outlook via IMAP on new phone in Email

Trouble accessing Outlook via IMAP on new phone

helpmeplease — Sun, 05 Apr 2026 17:28:10 GMT

Hiya,

I've got a new phone and am now unable to access my Force9 email address.

I have all the usernames, port numbers etc. but havent had to do this since 2022.

Can someone from Plusnet please help? I've tried emailing support@force9.net and unforutnately it pinged back.

Re: Trouble accessing Outlook via IMAP on new phone

PhilipHeyes — Sun, 05 Apr 2026 17:46:05 GMT

Test the email credentials via webmail : https://webmail.greenby.com/

If the credentials do not work login to the https://greenby.com/ portal and find the Username: it is the full email address of the mailbox ( not an alias ) and from the Change Password function the current password can be displayed.